Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Interests
Timeline
Fun stuff
References
Personal Information
Education and Training
Generic

Michael Kochanek

Port Angeles,WA

Summary

Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Foreman

That Yard Guy
09.2022 - Current
  • Supervised daily operations and ensured compliance with safety regulations.
  • Coordinated team schedules and assigned tasks to optimize workflow efficiency.
  • Trained new staff on equipment use and workplace safety procedures.
  • Assisted in the selection and configuration of new computer systems for the office.
  • Facilitated team meetings to discuss project progress and resolve issues collaboratively.
  • Maintained accurate records of maintenance activities and inventory levels.
  • Trained new employees in safety regulations, operational procedures, and company policies.
  • Inspected tools, materials, and equipment to ensure quality standards were met.
  • Ensured all workers adhered to company policies and procedures.

Service Technician Supervisor

PA Power Equipment
09.2015 - 10.2022
  • Set up and configured storewide network systems.
  • Assigned printers to workgroups local to that department.
  • Configured new computers for service personnel and management.
  • Diagnosed and repaired issues with connectivity.
  • Implemented file and print sharing to simplify work and centralized printer locations in each department
  • Coordinated training programs for staff to enhance technical skills and knowledge.
  • Managed scheduling and resource allocation for service technician assignments.
  • Developed maintenance schedules for tools and equipment to ensure operational readiness.
  • Collaborated with cross-functional teams to streamline service processes and workflows.
  • Resolved customer complaints in a timely manner.
  • Established effective communication with customers regarding their needs and preferences

Sales Representative

AutoZone
07.2013 - 09.2015
  • Managed customer relationships to enhance satisfaction and loyalty.
  • Conducted product demonstrations to showcase features and benefits effectively.
  • Collaborated with team members to develop targeted sales strategies.
  • Assisted in training new sales representatives on company processes.
  • Analyzed market trends to identify new sales opportunities regularly.
  • Developed key customer relationships to increase sales.


Sales Supervisor

RadioShack
05.2012 - 05.2014
  • Assisted customers with technical support both in person and over the phone.
  • Supervised daily sales operations and ensured team compliance with company standards.
  • Trained new sales associates on product knowledge and customer service techniques.
  • Assisted in developing promotional strategies to enhance product visibility and customer engagement.
  • Implemented training programs focused on enhancing sales techniques and teamwork among staff.
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Intervened in difficult customer situations to resolve issues quickly and efficiently.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.


Cashier

Sunny Farms Country Store
09.2011 - 04.2012


  • Handled returns and exchanges while adhering to company policies and procedures.
  • Promoted loyalty programs, educating customers on benefits to increase participation.
  • Trained new cashiers on register operations and customer service best practices.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.

Laborer

Sanford Irrigation
05.2005 - 08.2008
  • Assisted in trench digging and pipe laying for efficient water distribution.
  • Collaborated with team members to ensure timely project completion and safety standards.
  • Assisted in site cleanup, ensuring a safe and organized work environment.

Education

Some College (No Degree) - General Studies

Peninsula Community College

Skills

  • Network configuration
  • Software installation and modification
  • Team supervision
  • Staff training
  • Workflow optimization
  • Resource allocation
  • Contract management
  • Conflict resolution
  • Performance evaluation
  • Communication skills
  • Problem solving
  • Client relationship management
  • Risk assessment
  • Effective communication
  • Team coordination

Accomplishments

  • Received the regional top sales award during employment at RadioShack
  • Received multiple customer service awards during my employment at AutoZone

Affiliations

I often review budgeting materials for jobsites and contracts with the owner/operator of That Yard Guy.

Languages

English
Full Professional

Interests

I spend my free time working in my garage on projects (mostly Arduino based)

I enjoy cooking and hanging out with my cats as well as spending time playing guitar

I am also an Amateur Radio operator with a General Class license looking to upgrade to Extra soon


Timeline

Foreman

That Yard Guy
09.2022 - Current

Service Technician Supervisor

PA Power Equipment
09.2015 - 10.2022

Sales Representative

AutoZone
07.2013 - 09.2015

Sales Supervisor

RadioShack
05.2012 - 05.2014

Cashier

Sunny Farms Country Store
09.2011 - 04.2012

Laborer

Sanford Irrigation
05.2005 - 08.2008

Some College (No Degree) - General Studies

Peninsula Community College

Fun stuff

  • I enjoy Amateur Radio and have been licensed for 4 years
  • I spend many evenings playing one of my guitars to relax and unwind

References

References available upon request.

Personal Information

Education and Training

other

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