Michael Kohlhepp
Woodstock,GA
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in [Industry] roles with high-volume customer demands.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Ashton Woods Homes
Alpharetta, GA
11/15/21 - 04.2024
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Coordinate and schedule trades to make necessary repairs during their warranty term.
- Meet with homeowners to evaluate any year-end repairs.
Construction Project Manager
Province Homes
Kennesaw, GA
09.2019 - 06.2020
- Enhanced customer satisfaction ratings by resolving issues effectively and efficiently.
- Implemented quality assurance and safety standards and maintained compliance with construction contract documents and contractor safety program.
- Communicated safety standards to laborers and sub-contractors and enforced safety regulations on job sites.
- Contracted and supervised workers for various construction jobs.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Conducted site inspections and audits to assess progress and identify potential issues early.
- Coordinated with architects, engineers, surveyors, inspectors, and other specialists throughout the duration of the project.
- Resolved conflicts between various parties involved in the construction process.
- Coordinated phases of construction projects from inception to completion.
Electrical Supervisor
Wade Electric
Kennesaw, GA
07.2018 - 08.2019
- Managed daily operations of electrical maintenance staff, ensuring tasks were completed on-time and within budget.
- Kept production team moving forward for progress in daily site operations.
- Provided technical guidance to electricians in the installation, repair, and maintenance of various electrical components.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Functioned as crew leader, overseeing work of lower-level licensed electricians and trade helpers.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Performed troubleshooting activities to identify root cause of system failures or malfunctions.
- Trained new employees in safe practices when working with electricity and hazardous materials.
- Ensured compliance with local building codes, regulations, and safety standards regarding all electrical work.
Electrical Supervisor
Atlanta Lanehart Electric
Alpharetta, GA
08.2015 - 03.2018
- Managed daily operations of electrical maintenance staff, ensuring tasks were completed on-time and within budget.
- Kept production team moving forward for progress in daily site operations.
- Provided technical guidance to electricians in the installation, repair, and maintenance of various electrical components.
- Functioned as crew leader, overseeing work of lower-level licensed electricians and trade helpers.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Performed troubleshooting activities to identify root cause of system failures or malfunctions.
- Trained new employees in safe practices when working with electricity and hazardous materials.
- Ensured compliance with local building codes, regulations, and safety standards regarding all electrical work.
Construction Project Manager
Peachtree Residential Properties
Johns Creek, GA
08.2011 - 09.2014
- Enhanced customer satisfaction ratings by resolving issues effectively and efficiently.
- Implemented quality assurance and safety standards and maintained compliance with construction contract documents and contractor safety program.
- Communicated safety standards to laborers and sub-contractors and enforced safety regulations on job sites.
- Contracted and supervised workers for various construction jobs.
- Planned, organized and managed crews and subcontractors through expert communication and handling of work orders and purchase orders.
- Conducted site inspections and audits to assess progress and identify potential issues early.
- Coordinated with architects, engineers, surveyors, inspectors, and other specialists throughout the duration of the project.
- Led post-project reviews to assess successes and failures and identify areas for improvement.
- Resolved conflicts between various parties involved in the construction process.
- Ensured compliance with local, state, and federal building codes and regulations.
- Coordinated phases of construction projects from inception to completion.
Education
Certificate - AutoCAD
Dekalb Tech
Clarkston, GA10-1992
Certificate - Residential Wiring
O.E.C North (Vocational School)
Dunwoody, GA06-1991
Skills
- Customer Service
- Customer Relations
- Project Management
- Problem-solving aptitude
- Decision-Making
- Dependable and Reliable
- OSHA 10 Certified
- Strong Knowledge of National Electric Code (NFPA 70)
- Blueprint Fluency
- Exceptionally Detailed Oriented
- Knowledge in Construction Safety
- Best Building Practice
- Construction Oversight
- Interior/ exterior renovation's
- Extensive power tool knowledge
- Experienced in Build Pro and Dynamic Builder Software
- Strong Mechanical Aptitude
- Self Motivated
- Subcontractor Oversight
Timeline
Construction Project Manager
Province Homes
09.2019 - 06.2020
Electrical Supervisor
Wade Electric
07.2018 - 08.2019
Electrical Supervisor
Atlanta Lanehart Electric
08.2015 - 03.2018
Construction Project Manager
Peachtree Residential Properties
08.2011 - 09.2014
Customer Care Representative
Ashton Woods Homes
11/15/21 - 04.2024
Certificate - AutoCAD
Dekalb Tech
Certificate - Residential Wiring
O.E.C North (Vocational School)
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