Michael Kohn
Muskego,WI
Summary
Dynamic leader with extensive experience in multi-unit management and operations, honed at Walgreens. Excelled in strategic planning and team development, boosting store performance and employee morale. Proven track record in implementing effective business plans and enhancing customer service. Skilled in recruiting, with a focus on continuous improvement and operational excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
District Manager of Retail and Pharmacy Operations
Walgreens
05.2016 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth.
- Managed pharmacist hiring, training and performance management.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
Store Manager
Walgreens
01.2000 - 05.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Wisconsin Lutheran High School
Milwaukee, WISkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Operations management
- Team development
- Multi-unit management
- Business planning
Accomplishments
During the COVID vaccine rollout, I coordinated over 1100 immunization clinics in long term care facilities with a team of vaccine leads, pharmacists and the store teams at over 100 locations to vaccinate over 30,000 nursing home residents in less than 90 days.
Certification
I have been nationally credentialed through the PTCB(Pharmacy Tech Certification Board) for over twenty years.
Timeline
District Manager of Retail and Pharmacy Operations
Walgreens
05.2016 - Current
Store Manager
Walgreens
01.2000 - 05.2016
High School Diploma -
Wisconsin Lutheran High School
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