Summary
Overview
Work History
Education
Skills
Timeline
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Michael Kollar

Mt. Vernon,NY

Summary

Experienced with implementing quality control measures and leading teams to maintain high standards. Utilizes root cause analysis and problem-solving techniques to resolve issues promptly. Knowledge of regulatory compliance and team collaboration, ensuring consistent and reliable outcomes.

Overview

25
25
years of professional experience

Work History

Quality Control Lead

Mercedes Benz Manhattan
10.2020 - 06.2024
  • Ensure Quality Check on all Pre Owned and New Vehicles.
  • Updated quality control records and reports.
  • Trained other workers in inspection and testing procedures.
  • Managed relationships with transportation providers for timely delivery of new vehicles to the lot, reducing idle time before sale or lease initiation.
  • Improved product quality by implementing and maintaining stringent inspection processes.

Service Advisor

Mercedes Benz Manhattan
05.2019 - 10.2020
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Pre Owned Service Coorinator

Mercedes Benz Manhattan
04.2003 - 05.2019
  • Generate Repair Orders to inspect vehicle for reconditioning.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Provided detailed estimates to Pre Owned Sales Manager for approval.
  • Coordinate vendor repairs
  • Process vendor invoices for payment.

Call Center Team Lead

Two's Compny
05.1999 - 04.2003
  • Trained new team members on company policies and customer service protocols.
  • Delivered exceptional customer service, resolving inquiries and complaints efficiently.
  • Resolved complex customer issues, utilizing strong problem-solving skills to foster positive relationships.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.

Education

High School Diploma -

Croton Harmon HS
Croton-on- Hudson, NY

Skills

  • Quality control tools
  • Customer focus
  • Documentation review
  • Quality management systems
  • Teamwork
  • Customer service
  • Problem-solving abilities
  • Multitasking Abilities

Timeline

Quality Control Lead

Mercedes Benz Manhattan
10.2020 - 06.2024

Service Advisor

Mercedes Benz Manhattan
05.2019 - 10.2020

Pre Owned Service Coorinator

Mercedes Benz Manhattan
04.2003 - 05.2019

Call Center Team Lead

Two's Compny
05.1999 - 04.2003

High School Diploma -

Croton Harmon HS

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