MICHAEL KOLSTER
Grand Rapids,MI
Summary
Based on my job history, you can see I've worked in a variety of work settings. I'm extremely adaptable and willing to consider any opportunities that seem like a good fit for me. Being that I enjoy learning new things, I'm always open to advance into new roles in whichever company I'm working for.
Overview
11
11
years of professional experience
Work History
Auto Loan Specialist
5th 3rd Bank
Grand Rapids, Michigan
08.2023 - Current
- Advised payment plans necessary to keep account current or out of high risk repossession.
- Provided redemption instructions for repossessed vehicles.
- Reviewed hardship assistance requests for eligibility and submitted them for qualifying customers.
- Monitored accounts for potential fraudulent activity.
- Trained the new hires in this role as well.
Home Improvement Sales Representative
Top Home Improvements
Grand Rapids, MI
02.2023 - 03.2023
- Arrive to pre scheduled appointments on time.
- Conducted a thorough inspection of whichever part of their home they were considering replacing; windows, doors, roofs, siding, or bathtubs.
- Reviewed my findings with the customer and did a presentation of the product I thought best suited their needs.
- Assisted with finance options, signing the contract, and collecting payment.
Freight Broker
Total Quality Logistics
Grand Rapids, MI
06.2022 - 10.2022
- Build/manage my own book of business.
- Assist customers with finding transportation for their products.
- Negotiated rates with drivers who wanted to haul the customers products.
Semi Truck Driver
Dayton Freight
Grand Rapids, MI
02.2017 - 05.2022
- Inbound/outbound forklift operator
- Trained the new hires in the forklift operator position.
- Delivered and picked up freight in the box truck.
- Delivered and picked up freight in the semi truck.
Commercial Construction Laborer
Ebels Construction
Grand Rapids, MI
03.2016 - 02.2017
- Framing, flooring, store remodeling and trim carpentry
- I was also trained in the use of a Skytrack and bobcat skid steer.
Front Counter Crew Member
Kentucky Fried Chicken
Grand Rapids, MI
04.2013 - 06.2016
- Took and packed orders for the dine in guests.
- Assisted drive through window when the lobby was slow.
- General cleaning duties around the kitchen/lobby.
- Food prep and supplies re stocking.
Education
HIGH SCHOOL DIPLOMA -
Northview High School
05.2015
N/A - RESIDENTIAL CONSTRUCTION -
Kent Career Tech. Center
05.2015
Skills
- Class A-CDL with hazmat/tanker endorsements
- A passion for teaching, training, or overall helping out
- Strong desire to always be learning something new
- Customer service/problem solving skills
- Understands the importance of communication
- Team player
- Refuse to settle for sub-par results
- Positive attitude and can make friends with anybody
Timeline
Auto Loan Specialist
5th 3rd Bank
08.2023 - Current
Home Improvement Sales Representative
Top Home Improvements
02.2023 - 03.2023
Freight Broker
Total Quality Logistics
06.2022 - 10.2022
Semi Truck Driver
Dayton Freight
02.2017 - 05.2022
Commercial Construction Laborer
Ebels Construction
03.2016 - 02.2017
Front Counter Crew Member
Kentucky Fried Chicken
04.2013 - 06.2016
HIGH SCHOOL DIPLOMA -
Northview High School
N/A - RESIDENTIAL CONSTRUCTION -
Kent Career Tech. Center
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