Michael Koopikka
Appleton,WI
Summary
Diligent manufacturing leader with over 30 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, manufacturing processes and vendor negotiation.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Service Manager
Serenity Services
Neenah, WI
02.2018 - Current
- Currently manage 75 service reps and 5 team leaders in 40 states covering service and install for 2300 locations
- Responsible for managing the budget for the division including payroll, invoicing, cost reductions, inventory management, and procurement
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
Warehouse Manager
Crescent Electric
Appleton, WI
04.2017 - 06.2017
- Set-up over 1000 deliveries a week through the management of 6 routes, worked with customers to set up deliveries, Managed VMI in the branch
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
Training Specialist
Sargento Inc.
Hilbert, WI
08.2015 - 02.2016
- Created assessments to evaluate the effectiveness of training programs.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Facilitated classroom instruction for groups up to 30 students.
- Coordinated with subject matter experts in order to develop comprehensive training content.
- Provided technical support during online training events using web conferencing tools.
- Was a member of the senior staff and was responsible for managing the costs of the training department in the facility.
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Identified areas for improvement within existing training programs and provided recommendations for change.
- Analyzed instructional data to assess course effectiveness and identify opportunities for improvement.
- Collaborated with internal stakeholders on the design and implementation of customized learning solutions.
- Managed multiple projects simultaneously while adhering to tight deadlines.
Production Supervisor, Process Technician
Sargento Inc.
Kiel, WI
04.2008 - 08.2015
- Led several safety and ergonomic projects leading to a reduction in lost time injuries
- Developed sanitation procedures that improved sanitation results by 30%
- Involved in several teams including expansion, training, and employee development
- Was point person in department for handling new suppliers and working to qualify them.
- Was the leader in the Kiel facility in identifying strategies to work with suppliers and lower cost
- This included $500,000 cost saving by working with suppliers to develop a common material that could be used across several machines
- Observed and monitored utilization of equipment.
- Planned and developed new operation processes to innovate and stay competitive.
- Determined budgets, production goals and rates based on company policies and requirements.
- Ensured compliance with all applicable regulatory requirements related to the manufacturing process.
- Identified opportunities for cost savings through improved operating efficiencies or reduction in waste materials.
- Developed and implemented production schedules to ensure timely completion of orders.
- Managed daily operations within budget constraints while meeting deadlines.
- Developed comprehensive training programs for new hires in order to increase productivity.
- Established and updated production schedules to meet changing demands.
- Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.
- Oversaw continuous improvement initiatives in lean environment to drive gains in quality, flow and output.
- Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
- Ensured safety regulations were followed by all personnel in the production area.
- Maintained accurate records of daily production activities.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Conducted regular performance reviews for each employee to identify areas for improvement.
- Resolved any conflicts between employees in a professional manner.
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
- Provided feedback and guidance to personnel regarding their job performance and development plans.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Trained new staff on production processes and procedures.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
- Identified opportunities for process improvements through analysis of existing workflows.
- Investigated customer complaints related to product quality or delivery times.
- Coordinated resources across multiple teams and projects as needed.
- Coordinated production requirements with material handling and staffing functions.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Supported safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Conducted performance reviews to identify and rectify areas for skill improvement.
- Developed and implemented significant process improvements to enhance department quality and throughput.
Production Supervisor, Department Manager, Asst. Plant Manager
Serigraph Inc.
West Bend, WI
11.1992 - 04.2008
- Responsible for managing the budget and overall direction of two support departments.
- Performed root cause analysis on any process failures or customer complaints.
- Assigned tasks to employees based on their skillset and experience level.
- Negotiated contracts with vendors for materials needed for production operations.
- Created reports detailing plant performance indicators such as labor costs or output rate.
- Facilitated communication between workers at different levels of the organization.
- Oversaw employees and related programs to maximize team productivity and facility output.
- Managed all suppliers for each of these departments which included managing costs and developing pricing for each of the vendors
- Cultivated culture of lean manufacturing and continuous improvement while providing operational leadership.
- Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.
- Maintained safety controls by collecting and disposing of excess gas.
- Negotiated materials with suppliers to remain within budget.
- Supervised production schedules, production quality and on-time delivery.
- Managed manufacturing operations for print and finishing production.
- Led a group of over 100 employees across 2 shifts in the areas of safety, productivity, and quality.
- Planned and coordinated maintenance activities for the facility.
- Gave direction and leadership to all levels of employees and managers.
- Developed and administered budgets for inventory, labor hours and overhead expenses.
- Supervised team members across multiple departments within the plant environment.
- Scheduled all production in the facility.
- Managed the daily operations of the plant, including scheduling personnel and equipment.
Education
Bachelors of Business Administration - Operations Management
Marian University
08.2016
Associates Degree - Accounting
Moraine Park Technical College
08.2012
Skills
- Performance Evaluations
- Strategic business planning
- Coaching and Mentoring
- Process Implementation
- Employee Supervision
- Contract Management
- Vendor Sourcing
- Compliance Enforcement
- Leadership Development
- Regulatory Compliance
- Business Development
- Financial Controls
- Shift Scheduling
- Policy and Procedure Enforcement
- New Employee Hiring
- Employee Training and Development
- Goal Setting
- Supply procurement
- Schedule Management
- Project Planning
- Customer Service
- Customer Service Management
- Service Quality Management
- Budget Control
- Production Scheduling
- Distribution
- SAP/AS400
- Organized
- Able to Multitask
- Results Orientated
- Inventory Management
- Workplace Safety
Certification
- Lean Leader Certificate
Timeline
Service Manager
Serenity Services
02.2018 - Current
Warehouse Manager
Crescent Electric
04.2017 - 06.2017
Training Specialist
Sargento Inc.
08.2015 - 02.2016
Production Supervisor, Process Technician
Sargento Inc.
04.2008 - 08.2015
Production Supervisor, Department Manager, Asst. Plant Manager
Serigraph Inc.
11.1992 - 04.2008
Bachelors of Business Administration - Operations Management
Marian University
Associates Degree - Accounting
Moraine Park Technical College