Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Kospiah

Bronx,New York

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Williamsburg Comedy Club. Proven ability to enhance guest experiences through effective multitasking and cash handling. Recognized for building rapport with regulars and fostering a collaborative team environment, ensuring high-quality service in high-volume settings.

Overview

19
19
years of professional experience

Work History

Server

Williamsburg Comedy Club
03.2021 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Dangerfield's Comedy Club
09.2016 - 12.2019
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Bartender

Spreadhouse
10.2016 - 01.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender

Ruby Tuesday
08.2013 - 08.2016
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Manager

Harry's Burritos
04.2006 - 03.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Education

No Degree - Journalism

Northampton Community College
Bethlehem, PA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Safe food handling
  • High volume dining

Timeline

Server

Williamsburg Comedy Club
03.2021 - 04.2025

Bartender

Spreadhouse
10.2016 - 01.2018

Server

Dangerfield's Comedy Club
09.2016 - 12.2019

Bartender

Ruby Tuesday
08.2013 - 08.2016

Manager

Harry's Burritos
04.2006 - 03.2013

No Degree - Journalism

Northampton Community College

Similar Profiles

CREATE PROFILE
Michael Kospiah