Summary
Overview
Work History
Education
Skills
Timeline
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Michael Krager

Steubenville,OH

Summary

Results-driven as an Insurance agent accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style.

Overview

33
33
years of professional experience

Work History

Aide

Addus Home Health Care
07.2021 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
  • Observed and monitored children's activities.
  • Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
  • Offered caring companionship and emotional support.
  • Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
  • Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
  • Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients.
  • Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
  • Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
  • Created and maintained detailed records of all office activities.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Coordinated and scheduled meetings and appointments.

Health and Life Insurance Agent

Aflac
05.2023 - 01.2024
  • Provided coverage option information to assist clients in protecting assets.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Maintained high standards of customer service by building relationships with clients.
  • Promoted products and services using upselling and other sales strategies.
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
  • Boosted policy sales through proactive client outreach and effective marketing strategies.
  • Achieved recognition as top-performing agent by consistently exceeding sales targets.
  • Retained up-to-date industry knowledge for accurate, well-informed customer interactions.

Cemetary Sales

Stonemor Partners
10.2017 - 08.2018
  • Developed a comprehensive database system that improved record-keeping efficiency for the entire cemetery operation.
  • Provided exceptional support to grieving families by empathetically answering questions about burials, schedules, and policies.
  • Improved cemetery operations by efficiently maintaining and organizing records of burials, plots, and plot owners.
  • Contributed to a positive work environment by maintaining open lines of communication, providing constructive feedback, and fostering teamwork among colleagues.
  • Enhanced customer satisfaction by providing compassionate and professional assistance to grieving families during burial arrangements.
  • Safeguarded confidential information by adhering to strict data privacy protocols in the handling of sensitive client records.
  • Increased plot sales through effective networking with local funeral homes and community outreach efforts.
  • Managed inventory control for cemetery supplies, reducing waste and optimizing budget allocation.
  • Streamlined workflow by coordinating with groundskeepers, funeral directors, and other staff for seamless cemetery operations.
  • Coordinated volunteer efforts for seasonal cleanup initiatives that maintained the beauty of the cemetery grounds yearround.
  • Ensured compliance with state regulations by staying up-to-date on laws and reporting requirements related to cemeteries.
  • Consistently met deadlines for processing paperwork related to burials, plot sales, transfers, deeds, or permits required by law enforcement agencies or insurance companies.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Entered data into system and updated customer contacts with information to keep records current.

Scrubber Operator

Titanium Metals
08.1998 - 04.2017
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
  • Improved product quality with meticulous attention to detail during inspection and sorting processes.
  • Collaborated with other departments to optimize production workflows.
  • Maintained organized work area by cleaning and removing hazards.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Personnel Specialist

United States Navy, USN
02.1992 - 04.1996
  • Championed continuous improvement efforts within the HR department by evaluating existing processes, identifying areas for optimization, and implementing change as needed.
  • Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
  • Cross-trained to cover other personnel staff duties to facilitate office management.
  • Managed internal communications related to HR matters, keeping employees informed of policy updates and organizational changes.
  • Administered employee benefits packages, ensuring accurate enrollment and prompt resolution of issues or discrepancies.
  • Collaborated with managers to identify and address employee relations issues.
  • Completed human resource operational requirements by scheduling and assigning employees.

Education

Associate of Arts - Business

EGCC
Steubenville, United States

No Degree - Insurance

State of Ohio Insurance Exam
Online
05.2023

Skills

  • Reliability and punctuality
  • Scheduling appointments
  • Appointment Coordination
  • Appointment management
  • Organizational expertise
  • Positive Attitude
  • Customer Service
  • Time Management
  • Office Management
  • Office Administration
  • File Organization
  • Strong Problem Solver
  • Front Office Management
  • Verbal Communication
  • Professional and mature
  • Dedicated Team Player

Timeline

Health and Life Insurance Agent

Aflac
05.2023 - 01.2024

Aide

Addus Home Health Care
07.2021 - Current

Cemetary Sales

Stonemor Partners
10.2017 - 08.2018

Scrubber Operator

Titanium Metals
08.1998 - 04.2017

Personnel Specialist

United States Navy, USN
02.1992 - 04.1996

Associate of Arts - Business

EGCC

No Degree - Insurance

State of Ohio Insurance Exam

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Michael Krager