Michael Kramer

Belmont,NC

Summary

Well-versed in handling a high volume of cash on a daily basis in wells fargo bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued. Lead Teller successfully displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs. Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies.

Overview

years of professional experience

Work History

Lead Teller

Wells Fargo Bank

Belmont, NC

11.2002 - Current

Replenished ATM funds in empty canisters prior to validation process.
Introduced customers to other bank team members to help meet financial needs.
Provided customers with appropriate literature on banking products and services.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Received car loan, home loan and other payments and posted to accounts.
Investigated and promptly resolved issues with patron accounts.
Answered inquiries regarding checking and savings accounts and other related products.
Identified potential needs through observation, questioning and listening.
Counted, verified and handled bank deposits and armored car transactions.
Maintained friendly and professional customer interactions.
Handled various accounting transactions.
Conducted regular proof work and followed up on chargebacks and deposit corrections.
Established rapport with new clients to increase satisfaction and loyalty.
Mentored newly hired team members on appropriate responses to patron questions.

Service Manager

Wells Fargo

East Norriton, PA

03.2011 - 01.2015

Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Followed up with customers during and after installations to verify satisfaction.
Monitored safety compliance to maintain strict standards and protect team members from harm.
Assessed employee work and improved performance with Wells Fargo approaches.
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Maintained effective customer service by responding to service requests quickly to increase overall sales.
Managed a team of eight Tellers and Lead Tellers.

Education

GED -

Brandywine Heights High School

Topton, PA

Skills

Customer Service
Regulatory Compliance
Relationship Building
Bill Payment Receipt
Transaction Error Identification
Attention to Detail
Honest and Ethical
Problem Solving
Sorting and Filing
Cash Drawer Reconciliation
Cashier's Checks
Product and Service Sales
Data Security and Validation
Recordkeeping and Documentation
Bank Deposits
Cash Supply Orders
Payment Processing
Discrepancy Resolution

Verbal and Written Communication
Signature Verification
Balance Verification and Reconciliation
Check Cashing
Account Services
Quality Control
Customer Service-Oriented
Bond Purchase Processing
Financial Statements
Vault Monitoring
Armored Car Deposit Verification
Fraud Detection
Team Cooperation
Balance Transfers
Night and Safe Deposit Procedures
Cash Handling
Account Retention
Pleasant and Personable

Timeline