Michael Kramer
Jenks
Summary
Seasoned financial executive with over 20 years of experience in lending, market development, and strategic growth. Proven track record in identifying opportunities, developing new business, and driving quantitative results. Expertise in consumer lending, indirect lending, and portfolio management, with a strong focus on relationship building and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Director of Consumer Lending
Gateway First Bank/Mortgage
04.2023 - Current
- Develop and execute comprehensive loan origination systems and strategies for diverse lending products, Indirect, Consumer and Mortgage
- Lead cross-functional underwriting team overseeing consumer, indirect, home equity and small business loan portfolios
- Collaborate with branch executives to optimize underwriting and cross-sell procedures
- Spearhead market entry strategies for new lending products and services
- Orchestrate end-to-end development and implementation of consumer collections program.
Regional Finance and Insurance Producer
Zurich National
02.2022 - 03.2023
- Provided comprehensive operational analysis and strategic planning consultation to automotive dealerships
- Trained automotive employees on sales strategies to raise profit for finance and back-end dealership sales
- Consulted automotive dealer principals on reinsurance profits and loss on product investments.
Regional Sales Executive and Finance and Insurance Sales
AVH Sales
04.2021 - 09.2021
- Provided SEO for auto dealers to enhance profits and sales.
Vice President of Indirect & Consumer Lending
TTCU Federal Credit Union
04.2009 - 01.2021
- Conceptualize, implemented and supervised strategies and programs for Indirect and Retail Lending efforts at TTCU Federal Credit Union serving more than 150,000 members in OK, TX, MO, and ARK
- Lead the fastest growing credit union on CU Directs interface that holds a $845 million portfolio after 11 plus years and $3.4 billion funded since conception
- Cultivated and supported relationships with two hundred Automotive/RV clients and fifteen retail merchants
- The Indirect Division portfolio is currently at a $845 million portfolio with a .55% 60-day DQ and an average ROA at 2.25% at year-end 2020
- Managed an underwriting team of five with an automation at 38% daily, reviewing over 5300 applications per month at year end 2020
- Introduced in 2016 TTCU's Credit Card cross sale program with Indirect funded loans, this took our credit card sales from 80 to 250 a month at year end 2020
- Created and implemented a Recreational Vehicle lending program successfully holding the company's best yield 2.70% and with a 60-day DQ at .40% in OK, TX, ARK, and MO at year end 2020
- Managed TTCU's $200 million Consumer Lending portfolio which maintains a 2% ROA and has a 60-day DQ under .30% at year-end 2020
- Strategized and implemented programs with Senior Executives to plan policies and procedures for lending, compliance and staff functional efficiencies involving all indirect and consumer lending programs
- Oversaw all aspects of business expansion goals and opportunities, including new market exploration, product development and overseas production possibilities.
Assistant Regional Manager
Southern Auto Finance
01.2008 - 12.2008
- Expanded operations from one state to a 13-state buying center
- Successfully marketed program to major dealer groups, becoming a preferred lender
- Managed underwriting for over 1,000 applications per month
- Maintained the lowest portfolio delinquency levels in the company.
Manager
Wells Fargo
01.2004 - 01.2008
- Generated business through mortgage and auto loan underwriting, customer acquisition, and dealer relationship building
- Managed loan origination, daily closings, and deadline adherence
- Led 8-person team; ranked #1 in US for auto loans closed and auto/repo sales (2005-2007)
- Guided team to top 5 producing stores in 60-store region (2005-2007)
- Enhanced customer satisfaction, streamlined procedures, and improved profitability
- Drove financial performance by monitoring sales/profit goals and implementing corrective actions
- Demonstrated excellent conflict resolution skills in high-stress situations
- Initiated training programs to boost employee performance and business outcomes.
Education
Bachelor of Science - Safety and Business Management, Industrial Operations Management
Northeastern State University
Tahlequah, OK01.2002
Skills
- Strategic Planning & Execution
- Portfolio & Risk Management
- Team Leadership & Development
- Financial Analysis & Forecasting
- Market Expansion & Product Development
- Regulatory Compliance
- Process Optimization
- Customer Relationship Management
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Loan Origination Systems
- Financial Analysis Tools
References
Available upon request
Timeline
Director of Consumer Lending
Gateway First Bank/Mortgage
04.2023 - Current
Regional Finance and Insurance Producer
Zurich National
02.2022 - 03.2023
Regional Sales Executive and Finance and Insurance Sales
AVH Sales
04.2021 - 09.2021
Vice President of Indirect & Consumer Lending
TTCU Federal Credit Union
04.2009 - 01.2021
Assistant Regional Manager
Southern Auto Finance
01.2008 - 12.2008
Manager
Wells Fargo
01.2004 - 01.2008
Bachelor of Science - Safety and Business Management, Industrial Operations Management
Northeastern State University
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