Dynamic leader with expertise in operations management and staff development, previously at Versatile Housing Solutions. Enhanced profitability through strategic business planning and strong customer relationships. Mentored teams to boost performance and satisfaction. Proven track record in compliance and risk mitigation, ensuring high-quality service delivery. Achieved a 20% increase in customer retention through exceptional service.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Versatile Housing Solutions
03.2017 - Current
Developed business strategies to enhance operational efficiency and profitability.
Established and maintained strong customer relationships to facilitate repeat business.
Ensured compliance with industry regulations and standards to mitigate risks.
Trained and mentored staff to enhance team performance and productivity.
Increased customer satisfaction by providing high-quality services and timely communication.
Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Registered Nurse
Elmwood Skilled Nursing Home and Rehabilitation
02.2006 - 03.2017
Collaborated with interdisciplinary teams to develop individualized care plans for residents.
Monitored patient advancement and modified treatment plans to suit unique outcomes.
Provided mentorship to new staff members, fostering a positive and collaborative team culture.
Implemented staff training programs to enhance care quality and promote professional development.
Administered daily patient care, ensuring comfort and addressing needs in a timely manner.
Performed comprehensive health assessments to monitor patient conditions and adjust care as necessary.
Educated patients and families on health management and post-discharge care instructions.
Maintained accurate and detailed patient records, ensuring compliance with regulatory standards.
Registered Nurse
Northview Village Skilled Nursing Home and Rehabilitation
08.2002 - 02.2006
Collaborated with interdisciplinary teams to create and implement individualized care plans.
Assisted with rehabilitation activities, promoting mobility and independence among patients.
Facilitated communication between patients, families, and healthcare providers to enhance care continuity.
Observed and documented patient progress, noting any concerns for follow-up care.
Participated in quality improvement initiatives, contributing to enhanced nursing practices.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Education
Bachelors of Science in Nursing - Nursing
Barnes Jewish College of Nursing Golfarb
St.Louis Mo 63110
07.2002
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Staff training and development
Timeline
Owner/Operator
Versatile Housing Solutions
03.2017 - Current
Registered Nurse
Elmwood Skilled Nursing Home and Rehabilitation
02.2006 - 03.2017
Registered Nurse
Northview Village Skilled Nursing Home and Rehabilitation
Accounts Receivable (A/R) at Versatile Physicians Solutions Medical Billing Company (VPS)Accounts Receivable (A/R) at Versatile Physicians Solutions Medical Billing Company (VPS)