Michael Kreutzer
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Delivery Manager
Sofiabella Pizzeria
03.2004 - 02.2023
- Improved delivery efficiency by optimizing routes and scheduling for team.
- Reduced customer complaints by implementing proactive communication strategies and problem resolution with customers.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Oversaw daily operations of delivery team, ensuring timely completion of tasks and adherence to company policies.
- Acted as liaison between delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Mentored junior team members to develop their skills and advance within organization.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Planned delivery routes according to traffic, weather and types of delivery.
- Introduced innovative technology solutions that improved tracking accuracy and boosted operational efficiency.
- Coordinated efficient routes and schedules for up to 6-driver team.
- Oversaw delivery portfolio encompassing Bensalem and Northeast Philadelphia with 350+ deliveries per week.
Area Sales Manager
Hershey's Ice Cream
04.2001 - 02.2004
- Increased sales revenue by developing and implementing strategic sales plans for assigned territory of 200 plus retail customers.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for entire area.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Launched new products successfully within assigned territory by executing well-designed launch plans tailored specifically for each product line.
Education
Associate of Arts - Secondary Education-Science
Community College of Philadelphia
Philadelphia, PA06.2024
No Degree - Chemistry
Temple University
Philadelphia, PAHigh School Diploma -
Bensalem Twp High School
Bensalem, PA06.1988
Skills
- Requirements Gathering
- Safety Procedures
- Issue Resolution
- Schedule Coordination
- Route Planning
- Team Supervision
- Conflict resolution techniques
- Empathy and patience
Timeline
Delivery Manager
Sofiabella Pizzeria
03.2004 - 02.2023
Area Sales Manager
Hershey's Ice Cream
04.2001 - 02.2004
Associate of Arts - Secondary Education-Science
Community College of Philadelphia
No Degree - Chemistry
Temple University
High School Diploma -
Bensalem Twp High School