MICHAEL KUHLENSCHMIDT
Fishers,IN
Summary
An organized and motivated employee capable of time management and working under pressure in all environments. Seeking a challenging position with a reputable company where I can learn new skills, expand my knowledge, while also showcasing my current skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner
Prime Property Solutions LLC
09.2020 - Current
- Analyze real estate markets to identify the best locations for investment
- Develop strategies for new investments, including collateralized debt and rental properties
- Understand and adhere to rules and regulations governing real estate investments in the local market
- Monitor the real estate market to identify new investment opportunities
- Conduct due diligence on potential investments to ensure they fit the company’s requirements
- Negotiate deals with potential investors and lenders
- Analyze real estate documents to ensure legal and financial requirements are met
- Collaborate with lenders, brokers, and legal teams to complete deals
- Manage and track investments to ensure profitability
- Review rental agreements and assist in tenant placement
- Provide guidance and advice on potential investments
11B/INFANTRYMAN
INDIANA ARMY NATIONAL GUARD
10.2015 - Current
- Lead a team in operations while providing guidance to my team
- Operate and maintain military equipment
- Record operational information to provide constructive criticism to team member
- Receive and implement orders to the best of my ability
- Communicate effectively with a team to ensure missions readiness
Investor Services Associate
Alter Domus
02.2022 - 07.2023
- An assigned workflow/work product
- Lead team projects or inter-department projects or meeting calls
- Assist with training/mentoring incoming team member’s
- Process Investor Subscription documentation with accuracy, and work to identify all possible information included in a Subscription Document that may need to be reported to a client
- Perform quality control compliance reviews on subscription documentation processed by other groups
- Collect and review all required documentation for accuracy and completion
- Communicate with clients daily to effectively manage incoming funds and investors
CUSTOMER CARE SPECIALIST
Navient
05.2019 - 01.2022
- Answered calls at a high volume in a fast-paced environment with the intent to assist borrowers with resolving their delinquent accounts with the best financial option suited to their unique situation
- Handled irate borrowers in an orderly, customer oriented, solution-based manner while complying with federal guidelines
- Answered inquiries from customers, reduce delinquency, secure payments, and counsel customers on available repayment and deferment options
- Maintained monthly incentive based off performance metrics comprised of five randomized graded calls, first call resolution, customer satisfaction surveys, and average handle time
SALES REPRENSENTATIVE/TEAM LEAD
SPRINT
05.2017 - 04.2019
- Provided excellent customer service by creating a comfortable environment to build a relationship with the customer to better understand how to assist
- Explained complex topics to customers regarding their contracts, services, and products in a way that was simple to understand
- Provided in-depth demonstrations to customers on the latest modern technology to increase sales
- Consistently exceeded metric expectations by 60% over the minimum requirement of at least 30 phones per month averaging at approximately 50 per month
Education
Property & Casualty Insurance License -
Indiana Department of Insurance
10.2023
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT08.2023
Personal Line Insurance License -
Indiana Department of Insurance
08.2023
High School Diploma -
NORTH CENTRAL HIGH SCHOOL
INDIANAPOLIS, IN05.2016
Skills
- Highly detail oriented
- Empathetic
- Personable
- Open-minded
- Efficient
- Adaptable
- Negotiation
- Multi-Tasking
Certification
Google Cybersecurity Professional Certificate
Timeline
Investor Services Associate
Alter Domus
02.2022 - 07.2023
Owner
Prime Property Solutions LLC
09.2020 - Current
CUSTOMER CARE SPECIALIST
Navient
05.2019 - 01.2022
SALES REPRENSENTATIVE/TEAM LEAD
SPRINT
05.2017 - 04.2019
11B/INFANTRYMAN
INDIANA ARMY NATIONAL GUARD
10.2015 - Current
Property & Casualty Insurance License -
Indiana Department of Insurance
Bachelor of Science - Information Technology
Western Governors University
Personal Line Insurance License -
Indiana Department of Insurance
High School Diploma -
NORTH CENTRAL HIGH SCHOOL
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