Michael Kula
Glenn Heights
Summary
Reliable and motivated professional with over 10 years of experience in management, customer service, logistics, warehouse operations, and commercial driving. Proven ability to manage teams, maintain safety and compliance standards, operate industrial equipment, and meet demanding productivity goals. Strong multitasking and time-management skills with experience working in fast-paced environments under tight deadlines.
Overview
15
15
years of professional experience
Work History
ICQA Associate
Amazon
05.2023 - Current
- Verify inventory accuracy and investigate discrepancies within warehouse systems.
- Relabel packages and correct shipping information as needed.
- Safely process damaged packages while following company procedures.
- Operate powered industrial trucks (PIT), including forklifts, order pickers, and tuggers.
- Maintain safety and productivity standards in a high-volume fulfillment environment.
Tugger Driver / Belt Splitter
FedEx
04.2022 - 05.2023
- Directed package flow to correct belts and loading areas to ensure on-time processing.
- Operated warehouse equipment safely and efficiently.
- Assisted in maintaining workflow accuracy and operational efficiency during peak volumes.
Delivery Driver
T&TR Inc. (FedEx Contractor)
09.2019 - 04.2022
- Performed daily vehicle inspections and reported maintenance concerns.
- Verified load accuracy and corrected misloaded packages before departure.
- Completed scheduled deliveries and pickups safely and efficiently.
- Maintained compliance with DOT physical requirements and FedEx safety standards.
- Delivered exceptional customer service while meeting delivery deadlines.
Package Handler
FedEx
03.2018 - 09.2019
- Sorted, loaded, and unloaded packages in a fast-paced distribution environment.
- Verified package accuracy and identified damaged shipments.
- Operated tugger carts and other material-handling equipment safely.
- Supported efficient package movement throughout the facility.
Pet Care & Adoptions Manager
PetSmart
02.2017 - 03.2018
- Oversaw animal health, welfare, and daily care operations.
- Trained associates on proper animal handling and care procedures.
- Coordinated adoption events and built partnerships with local rescue organizations.
- Managed store closing procedures, register reconciliation, and nightly deposits.
Customer Engagement Manager
PetSmart
07.2016 - 02.2017
- Promoted store events and sales initiatives to drive customer participation.
- Resolved customer concerns and ensured a positive shopping experience.
- Monitored employee performance and provided coaching when necessary.
- Assisted with hiring and training new team members.
Stocking Team Lead
PetSmart
05.2013 - 07.2016
- Managed inventory receiving and pallet processing.
- Ensured proper stock rotation and inventory organization.
- Maintained product availability and store presentation standards.
- Coordinated stocking activities to support store operations.
Store Manager
Tobacco Unlimited
08.2012 - 04.2013
- Supervised daily store operations and employee performance.
- Managed inventory levels and replenishment processes.
- Coordinated promotions and store events.
- Maintained excellent customer service standards.
Retail Associate
Tobacco Unlimited
09.2011 - 08.2012
- Assisted customers with purchases and product selection.
- Maintained store cleanliness and presentation standards.
- Facilitated smooth store operations to enhance customer experience.
Education
High School Diploma -
Greenville High
Greenville Tx06-2011
Skills
- Team Leadership
- Employee Training
- Customer Service
- Conflict Resolution
- Commercial Driving
- Delivery Operations
- DOT Compliance
- Safety Procedures
- Inventory Management
- Quality Control
- Warehouse Operations
- Forklift Operation
- Order Picker Operation
- Tugger Operation
- Logistics
- Package Handling
- Time Management
- Multitasking
Timeline
ICQA Associate
Amazon
05.2023 - Current
Tugger Driver / Belt Splitter
FedEx
04.2022 - 05.2023
Delivery Driver
T&TR Inc. (FedEx Contractor)
09.2019 - 04.2022
Package Handler
FedEx
03.2018 - 09.2019
Pet Care & Adoptions Manager
PetSmart
02.2017 - 03.2018
Customer Engagement Manager
PetSmart
07.2016 - 02.2017
Stocking Team Lead
PetSmart
05.2013 - 07.2016
Store Manager
Tobacco Unlimited
08.2012 - 04.2013
Retail Associate
Tobacco Unlimited
09.2011 - 08.2012
High School Diploma -
Greenville High