Michael Kullman
Virginia Beach,VA
Summary
Dynamic and accomplished Sales Professional with over 15 years of experience delivering strong revenue growth and exceptional customer experiences across diverse industries including automotive, furniture, appliances, and HVAC. Recognized for a consultative approach to sales, in-depth product knowledge, and the ability to build trust-based relationships that drive repeat and referral business. Skilled in mentoring peers, optimizing showroom presentation, and exceeding performance targets in fast-paced, competitive environments. Adept at balancing individual accountability with team collaboration to consistently achieve business goals and elevate brand reputation.
Overview
29
29
years of professional experience
Work History
Sales Associate
Esprit Decor Home Furnishings
04.2025 - 11.2025
- Delivered personalized design consultations to help customers select furniture, décor, and accessories to match style, space, and budget.
- Consistently exceeded monthly and quarterly sales goals through attentive service and expert product knowledge.
- Maintained proficiency in major brands such as Ashley and Serta, as well as trending styles including farmhouse and outdoor living collections.
- Partnered with the design team to create visually appealing showroom displays aligned with current trends and promotions.
- Managed sales transactions, coordinated deliveries, and ensured post-sale satisfaction and repeat business.
- Contributed to a positive, team-oriented environment within an award-winning, family-owned business serving the Hampton Roads region.
Sales Associate
Mattress Warehouse
11.2024 - 03.2025
- Assisted customers in selecting premium mattress and bedding products by leveraging the company’s diagnostic sleep-profile approach (e.g., the bedMATCH system) to match individual needs and preferences.
- Delivered a relaxed yet educational shopping experience, helping customers understand features, benefits, warranty/financing options, and upselling accessory items to enhance overall value.
- Exceeded individual sales targets by effectively converting showroom visits into purchases, and contributed to store team goals over a short onboarding timeframe.
- Maintained high standards of showroom presentation: reset displays, ensured stock levels were accurate, and assisted in loading heavier items (up to ~75 lbs) to vehicles.
- Utilized tablet/mobile POS systems to process transactions, track delivery schedules, and capture customer data for follow-up and repeat business.
- Supported weekend and holiday shifts, demonstrating flexibility and reliability in a retail environment with extended hours and elevated traffic.
- Developed collaborative relationships with store management, delivery/warehouse teams, and other floor associates to ensure smooth customer hand-offs and minimize post-sale issues.
- Rapidly learned product line, inventory mix and competitive pricing in the bedding market, enabling effective recommendations and improved customer satisfaction.
Sales Associate
East Coast Appliance
08.2024 - 11.2024
- Adapted a flexible schedule including weekends, evenings or holiday peak periods, demonstrating reliability and commitment to serve customers when demand was highest.
- Engaged with customers on the showroom floor to assess appliance needs (range/oven, refrigerator, washer/dryer) and deliver personalized recommendations based on usage, budget and space constraints.
- Maintained in-depth knowledge of product features, manufacturer lines and current promotions to assist customers in making informed decisions; helped position premium brands alongside value options.
- Demonstrated and explained product benefits, warranty options, delivery and installation services, upselling additional features or accessory bundles that increased average sale value.
- Closed sales by guiding customers through quoting, financing/lease options and order entry, while meeting or exceeding individual sales targets in a high-volume retail setting.
- Coordinated with the warehouse/receiving and delivery teams to ensure accurate order fulfillment, timely delivery scheduling and seamless handoff, enhancing customer satisfaction and reducing post-sale issues.
- Maintained showroom merchandising standards by ensuring product displays were clean, powered-on (when applicable), labeled correctly, and that signage/promotions were visible and updated.
Sales Representative
Breakthrough Beverage
03.2024 - 08.2024
- Managed and executed daily field visits across [region/number of stores] to replenish and merchandise beverage products, ensuring on-shelf availability for key SKUs.
- Built and maintained relationships with store managers and staff at [number] retail locations, enabling preferential shelf placement and timely restocking of promotional items.
- Monitored product inventory levels on-site, identified low-stock situations, and coordinated immediate replenishment to minimize out-of-stock and lost-sales events.
- Leveraged brand and market knowledge of premium wine, beer and beverage categories to upsell new items and incrementally grow store footprint for Breakthru’s portfolio.
- Prepared and submitted daily route reports including delivery confirmations, shelf-share status, competitor observations, and recommendations for merchandising improvements.
- Ensured compliance with company standards for product presentation, signage placement, and shelf labelling, leading to improved visibility and consumer uptake.
- Collaborated with the internal account team and logistics/warehouse to coordinate efficient product flow, reducing replenishment lag and increasing store fill rate.
Inside Sales Agent (HVAC)
Ferguson Enterprises (HVAC Division)
03.2023 - 01.2024
- Developed deep product expertise to match customer needs with effective HVAC solutions.
- Ensured compliance with all company policies and procedures while delivering exceptional service.
- Collaborated cross-functionally to fulfill customer orders and resolve service issues promptly.
- Adapted effectively to a fast-paced environment, maintaining focus on accuracy and responsiveness.
- Participated in ongoing product and sales training to enhance technical and customer engagement skills.
Sales Associate
Rooms To Go
11.2019 - 11.2023
- Greeted customers and guided them through product selection to ensure satisfaction.
- Delivered accurate information on pricing, availability, and features for multiple product lines.
- Demonstrated strong conflict resolution skills, addressing complaints quickly and courteously.
- Built long-term relationships by offering honest advice and tailored product recommendations.
- Maintained a clean, organized showroom environment that supported brand presentation standards.
Sales Consultant
CarMax
06.2007 - 11.2019
- Delivered engaging product demonstrations highlighting key vehicle features and benefits.
- Consistently achieved or exceeded sales objectives through effective prospecting and follow-up.
- Built lasting relationships with customers through transparent communication and trust.
- Supported company revenue goals by contributing to team sales initiatives.
- Mentored new associates and assisted management in planning annual sales targets and strategies.
Sales Manager
Circuit City
04.1997 - 11.2007
- Recruited, trained, and managed a team of sales professionals to achieve consistent revenue growth.
- Provided coaching and performance feedback to enhance sales effectiveness.
- Built and maintained strong customer relationships, ensuring satisfaction and repeat business.
- Led training programs focused on closing techniques, customer engagement, and product knowledge.
- Resolved escalated customer service issues and ensured long-term client retention.
Education
High School Diploma -
Western Branch High School
Chesapeake, VASkills
- Consultative & Relationship-Based Selling
- Product Knowledge & Demonstrations
- Customer Service & Satisfaction
- Sales Strategy Development
- Performance Tracking & Reporting
- Contract Preparation & Order Processing
- Team Leadership & Mentorship
- Problem Solving & Self-Motivation
Accomplishments
I have sold over 2,500 automobiles. I achieved triple diamond presidents club. I made the million dollar club selling furniture 3 years in a row, I was a mentor at Carmax, I trained new hires for sales and management to help them become successful. I have obtained a class B license also have had a real-estate license.
Timeline
Sales Associate
Esprit Decor Home Furnishings
04.2025 - 11.2025
Sales Associate
Mattress Warehouse
11.2024 - 03.2025
Sales Associate
East Coast Appliance
08.2024 - 11.2024
Sales Representative
Breakthrough Beverage
03.2024 - 08.2024
Inside Sales Agent (HVAC)
Ferguson Enterprises (HVAC Division)
03.2023 - 01.2024
Sales Associate
Rooms To Go
11.2019 - 11.2023
Sales Consultant
CarMax
06.2007 - 11.2019
Sales Manager
Circuit City
04.1997 - 11.2007
High School Diploma -
Western Branch High School