Michael Anthony Kupniewski

Work History

ERIE Insurance

01.2024 - Current

Provided exceptional customer care to high-volume customer base, resolving issues, answering inquiries and providing product information.
Documented customer concerns and inquiry resolutions in internal computer system.
Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
Educated customers about billing, payment processing and support ERIE policies and procedures.
Applied working knowledge of ERIE and department policies and procedures to have business appropriate conversations, while directing the Insureds to the appropriate business decision.
In accordance with ERIE policy and procedures, and within scope of authority manages and services office account books of business.

Erie Insurance Group | Contractor (Volt)

Erie, PA

10.2022 - 10.2023

Plan and manages projects of low to moderate complexity and confidentiality.
Collaborate with Marketing Advisor, contributing to strategic marketing and communication plans.
Navigates MyMarketing to develop and build marketing campaigns for Agents.
Manage time and prioritize tasks based on importance and urgency.
Partners with Marketing leadership and key stakeholders, responding to marketing and communication needs and opportunities.
identifies effective solutions while combining copy and graphic images aligned with the ERIE brand.
Prospects, identifies and cultivates relationships with contacts to promote product lines and solutions.
Manages a dozen social media accounts for ERIE Agents.
Looks for opportunities for reporting enhancements to better illustrate ROI and the benefits of Agent Integrated Marketing.
Collaborates cross-departmentally to develop effective business strategies for Agents and their Policy Holders.

Werkbot Studios

06.2020 - 04.2022

Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve profitability.
Determined business development opportunities and implemented effective strategy for client acquisition.
Attended conferences and trade association meetings to represent company and promote products.
Found and developed new markets.
Contacted potential customers via telephone and email.
Maintained meticulous client notes in HubSpot CRM.
Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
Established new customer accounts using negotiation and sales closing abilities.
Managed a growing Business Development team.
Oversaw staff by delegating work and reviewing individual performance.
Communicated with other corporate departments to develop effective business strategies.
Developed estimates and proposals for new and existing clients.

Erie Times-News/Gatehouse Media

01.2016 - 04.2020

Implemented best practices for tracking effectiveness of campaign success by measuring digital metrics and client return on investment
Skillfully articulated and presented products to small and medium sized business owners
Created and conducted face-to-face customer presentations, proposals and demonstrations
Effectively coordinated all aspects of the sale from start to ﬁnish while knowing how to plan, create and implement a marketing strategy by developing a robust online and social media presence while advocating brands effectively
Partnered with local sales leadership to cultivate consultative approach to digital media sales to exceed revenue goals
Analyzed usage information for trends and areas of improvement from clients and consultants
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues
Contacted customers via phone and email to explore connections, offer services and cement relationships
Conducted market research and reported on competitors.

REO World | Client JPMorgan Chase Bank

01.2009 - 03.2015

Collaborated with investment firms and private real estate investors to provide due diligence and underwriting functions for acquisition and management of real estate portfolios.
Reviewed ﬁnancial documents to verify accuracy and acquire necessary information.
Overseen a high volume portfolio through day-to-day operations including value recommendations, repair bids, marketing results, offer negotiations and contract execution.
Carried out tasks involved with residential and commercial property foreclosures and assigned cases to real estate agents.
Maximized total return on investment for each assignment through analysis of property efficiencies and identifying opportunities for improved performances while reporting to executive management.
Proven ability to develop and implement creative solutions to complex problems.

Marshall Reddick Investments

03.2005 - 06.2008

Maintained adherence to client-event requirements through delegation,
prioritizing and management of production phases from concept to execution.
Prepared, monitored, and maintained event budgets.
Organized venues, guest lists, catering and event timelines.
Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
Planned menus to align with event theme and budget, coordinated catering services and selected appropriate entertainment.
Coordinated event catering, signage, displays, security and transportation for participants.
Inspected event facilities to verify conformance to customer requirements.
Promoted conventions and trade shows through social media and email marketing to increase attendance.
Paid and settled vendors, venues, staff, and contracted services.