Michael Kuria

• Enforced policies and safety standards through building and room rounds.
• Solved grievances and complaints by collaborating with residents.
• Assisted residents with transitioning into new living environment.
• Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created a wide variety of hot and cold drinks.
• Controlled line and crowd with quick, efficient service.

• Worked safely around moving machinery.
• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

• Provide superior customer service leadership; greet and assist customers.
• Operate cash register and assist customers with merchandise as necessary.
• Stock and rotate merchandise on shelves, and build merchandise displays.
• Open and close the store including preparing daily cash deposite
• Perform additional duties typically performed by the Store Manager or Assistant Store Manager, in their absence.

Up sell products, ring up sales, prepare and serve food, operate kitchen equipment, and clean work stations.