Michael Kuznetsov
Manville,NJ
Summary
Accomplished leader with a proven track record at Walmart, adept in effective communication and group leadership. Excelled in driving community engagement and business growth, mentoring teams to exceed sales goals. Skilled in building relationships and fostering a results-driven environment. Demonstrates exceptional ability to inspire and develop associates, ensuring high-quality customer service and operational excellence.
Overview
5
5
years of professional experience
Work History
Overnight Coach
Walmart
08.2020 - Current
- Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-
Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,
merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement
business solutions; and communicating business objectives to teams effectively. - Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)
service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);
ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and
providing process improvement leadership to ensure a high quality customer experience. - Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and
assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and
ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing
action plans to mitigate shrink and ensure sales and profit goals are achieved for business area. - Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting
clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion
awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. - Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;
supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for
and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting
continuous learning. - Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and
ensuring diversity awareness. - Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing
business processes and practices.
Shack Trainer
Shake Shack
08.2019 - 08.2020
- Coach and Inspire Teams: As a Shack Trainer, you’ll lead and inspire teams across various Shake Shack locations. Your goal is to drive community engagement and ensure top performance in all aspects of the business. You’ll work closely with your Shack teams, providing guidance, motivation, and support.
- Training and Development: You’ll be responsible for training new team members, ensuring they have the necessary skills and tools for success. This includes teaching them the ropes, from food preparation and customer service to operational procedures.
- Community Engagement: Building strong relationships within the community is essential. You’ll engage with local customers, participate in events, and contribute to the positive reputation of Shake Shack.
- Business Growth: As a Shack Trainer, you’ll contribute to the growth and success of Shake Shack by fostering a positive work environment, maintaining high standards, and ensuring consistent quality across locations.
Education
High School Diploma -
Manville High School
Manville, NJ06.2020
Skills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
Timeline
Overnight Coach
Walmart
08.2020 - Current
Shack Trainer
Shake Shack
08.2019 - 08.2020
High School Diploma -
Manville High School