Michael Kyles
Summary
Transportation Bus Driver supports commuting efforts by transporting passengers over scheduled routes and special excursions. Adheres to safety practices and follows codes, policies, regulations and laws for operating passenger vehicles while preparing and maintaining accurate records. Maintains valid driver license consistently exercises sound judgment to identify issues and create action plans. Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current Missouri license with clean driving record.
Overview
26
26
years of professional experience
Work History
Shuttle Bus Driver
The Parking Spot 3
2023.04 - Current
- Adhered to local traffic regulations while operating shuttle buses in various weather conditions for maximum safety.
- Increased safety awareness with thorough pre-trip inspections and routine maintenance checks.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Facilitated prompt pick-ups and drop-offs by accurately planning routes based on passenger requirements or event schedules.
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience for all riders.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
- Handled challenging situations calmly and professionally, resolving conflicts when necessary to maintain a peaceful atmosphere on the bus.
Lead Service Agent
Avis Budget Car Rental
1998.06 - 2017.03
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Enhanced team productivity by implementing effective training programs for new employees.
- Resolved escalated client complaints professionally and diplomatically, preserving client relationships while maintaining company standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Education
GED -
Ritenour Adult Learning Center
St Louis, MO08.2021
Skills
- Traffic Regulations Compliance
- Patience and Empathy
- Basic mechanical understanding
- Safe Driving Practices
- Vehicle maintenance knowledge
- Weather condition awareness
- Customer service expertise
- Exceptional communication
- Team Management
- Client Relationship Building
- Delegation and Supervision
- Complaint Handling
Timeline
Shuttle Bus Driver
The Parking Spot 3
2023.04 - Current
Lead Service Agent
Avis Budget Car Rental
1998.06 - 2017.03
GED -
Ritenour Adult Learning Center
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