Summary
Work History
Education
Skills
Accomplishments
Conference Presentations
References
Timeline
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Michael Carter

Moore,OK

Summary

Experienced policy analyst and program manager with a strong background in policy development and compliance related to federal and state laws and programs. Skilled in

delivering comprehensive training sessions and presentations on federal and state programs, policies, and objectives. Posses exceptional problem-solving abilities, including critical thinking, decisiveness, and creativity. U.S. Citizen registered with the Selective Service.

Work History

Policy and Program Management Specialist

40hrs/wk - Oklahoma Health Care Authority
Oklahoma City, Oklahoma
11.2023 - 11.2024
  • Reviewed Mental Health Parity and Addiction Equity Act (MHPAEA) information and provided assessment of how it will impact Medicaid -Fee for Service
  • Researched and disseminated information on Medicaid spousal impoverishment rates
  • Conducted reviews of school based Medicaid rules and regulations via West Law for use in drafting state policy
  • Researched and answered questions regarding policy revisions related to ADvantage Waiver
  • Disseminated flow charts of how a state plan amendment and rule are promulgated to provide technical assistance to external parties on the steps a policy goes through from the initial need for a policy to it becoming policy
  • Researched regs/guidance regarding how self-funded plans may participate in Medicaid premium assistance programs
  • Assisted in the development of presentation on Medicaid 1115 Waiver Annual Report use Medicaid.gov and Westlaw to research other coverage and reimbursement policy on Medicaid funding for Fertility Preservation Services and advised agency staff on interpretation of new state statutes on these services
  • Researched coverage and reimbursement policy related to Psychiatric Residential Treatment Facilities and provided information to division leaders
  • Identified key areas the state Medicaid agency may need to explore policy changes including effective dates if any on best practices for adhering to Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) requirements
  • Conducted research on federal regulations for closure criteria for health plans, Eligibility and Coverages Services staff on recouping overpayments
  • Developed process for fielding requests from external parties for state administrative code, Medicaid state plan amendment changes
  • Editor of The Point, policy divisions' weekly newsletter containing high-level summary of latest CMS guidance, legislative tracking, and regulatory action, and other news as it relates to Medicaid and CHIP
  • Conduct research, as needed, or as assigned by the Director and/or the Advisor, that supports policy and program proposals.
  • Provide consultation and technical assistance to clients, providers, contractors, local agencies, and co-workers.
  • Conduct frequent evaluations of records, files and other documents; personally review work activities of staff to determine quality and accuracy of work performed; analyze and evaluate both administrative and program plans and operations on an on-going basis.
  • Establish timeframes needed to complete projects with regard to milestones & deadlines according to federal and state policy and/or agency goals.
  • Prepare policy amendment work folders; assist in compiling applicable research, assist with policy revisions and drafting/review of other corresponding documents for submission and filing, and providing information to public health advisory committees as required.
  • Utilize knowledge of the policy amendment process, timelines, history of SPA/projects to answer inquiries from internal/external staff.
  • Assist the Senior Advisors and Coordinator by drafting and revising policy amendments for accuracy and formatting of document(s).
  • Develop written timelines and monitor all required public notice processes associated with proposed changes in authorities based on assigned projects.
  • Contribute to the composition of public notices and proposed policy summaries and publish to the OHCA website, proposed policy changes blog, and/or for newspaper publication as needed and/or requested by the Director and Advisor.
  • Lead in tracking research requests and policy-related actions by the Agency’s Boards and Committees to report final resolution.
  • Review federal and state approved policies to determine accuracy, identify discrepancies, and ameliorate changes needed.
  • In collaboration with the Coordinator, update external and internal policies within agency based on approvals and assist in updates of agency policy with outside agencies.
  • Make recommendations related to identifying, developing, preparing, and seeking state & federal approval of changes to the Medicaid & CHIP Programs and related policy, rules, procedures, and regulations for statewide implementation of major state and federal programs. Assist the Advisors in determination of appropriate policy decisions regarding the Medicaid program.
  • Research federal regulations, and state regulations as needed, and various reference materials to determine legal authority for and validity of new and/or revised policy.
  • Perform thorough research for policy inquiries, open records requests, and bill impacts.
  • Consistently brief the Director on the progress of projects/research requests and keep the Director informed of issues as they arise.
  • Maintain open communication with the Division and any program staff.
  • Utilize sound expertise to internal and external customers as called upon.
  • Research and advise agency personnel, outside agencies and the general public on the agencies current policies and provide guidance and train personnel on accessing policies.
  • Research and investigate special areas of concern.

Policy Analyst

40hrs/wk- Oklahoma Office Of Workforce Development
Oklahoma City, Oklahoma
10.2017 - 12.2023
  • Developed over 60 statewide workforce development policies for compliance with Workforce Innovation and Opportunity Act (WIOA)
  • Recommended updates to current legislation, regulations and policies.
  • Identified, evaluated and developed solutions to remove roadblocks to change.
  • Drafted and presented reports outlining policy actions.
  • Investigated policies currently under discussion to assess impact on agency.
  • Researched, interpreted and analyzed federal and state workforce laws and other guidance.
  • Developed new policies to promote statewide objectives and enhance performance.
  • Updated existing policies with input from subject matter experts.
  • Facilitated workgroups.
  • Provided internal and external technical assistance.
  • Served as liaison for internal and external partners on workforce development law and policy, including specific topic areas such as WIOA state and local governance requirements.
  • Assisted with special projects that arose including but not limited to: miscellaneous research, grant reviews, review of governance documents, and monitoring.
  • Performed statewide oversight of grantees' Eligible Training Provider List (database of approved training providers for establishment of initial provider and program eligibility for use of Individual Training Accounts) programs
  • Revised state policy to ensure ethical and regulatory accountability of sub-recipients in providing customer service to training providers and comply with WIOA resulting in increased statewide performance standards
  • Managed 6 local coordinators through monitoring, provision of instructions to ensure compliance and promote innovation, approving/disallowing approval decisions, providing technical assistance on policy and management information system functions, and instructions for dealing with prospective providers
  • Developed statewide process and procedures for enrollment of Registered Apprenticeship programs on the Eligible Training Provider List
  • Planned and targeted areas of improvement in anticipation of changes in trends or areas of concerns discovered during review and oversight
  • Clarified policy and provided technical assistance on allowable types of training with the goal of ensuring provider performance, job driven training, and informed customer choice, continuous improvement and cost-effective investment of funds
  • Interpreted and applied the Federal Register, WIOA training and employment guidance letters and combined regulations, and other requirements to federally funded workforce development grants or contracts
  • Developed and delivered training for grantees and other stakeholders
  • Represented Oklahoma at national conference showcasing Oklahoma's workforce program, workforce initiatives and employment market trends
  • Facilitated workgroups to negotiate key performance targets and establish consensus on strategic objectives
  • Advised leadership on project status, barriers to success and response strategy
  • Served as liaison for internal and external partners on workforce development law and policy, including specific topic areas such as WIOA state and local governance requirements
  • Assisted with special projects that may arise, including but not limited to miscellaneous research, grant reviews, review of governance documents, and monitoring.
  • Served as backup to case management system administration to add capacity for seamless service
  • Provided guidance to state partners on requirements of ETPL program and on data validation to ensure that partners are complying with statute and for effectiveness of their respective programs
  • Cleared system backlog of 800 pending applications, increasing number of approved programs to over 1000
  • Standardized practices across Workforce Development areas
  • Collaborated with case management software contractor to add features, streamline end user interface and address areas of concern regarding contract deliverables and enhancements
  • Supported federal performance reporting for administration of Eligible Training Provider List
  • Evaluated program applications to determine suitability for Federal funding
  • Utilized MIS system to monitor grantee performance and compliance and identified areas of concern
  • Drafted statewide workforce development policies, issuances and regulations including policy on Selective Service; Oklahoma Data Integrity and Secure Stewardship of Personally Identifiable Information (PII); Assessments; and Sanctions and Resolution Process
  • Utilized MIS to monitor grantee performance and compliance and identified areas of concern
  • Authored state's data validation policy and conducted data validation (process utilizing spreadsheets to verify that performance data reported by grant recipients to DOL are valid, accurate, reliable, and comparable across programs; identified anomalies in data and resolved issues that may cause inaccurate reporting; improved program performance accountability through results of data validation efforts; and outlined source documentation required for common data elements.)
  • Disseminated information to grantees and provided technical assistance in response to inquiries
  • Researched federal and state policies and programs
  • Monitored and evaluated adequacy and effectiveness of policies and procedures for workforce through desk reviews and onsite evaluations
  • Provided support for federal performance reporting for WIOA Adult, Dislocated Worker, and Youth programs
    Analysis of program implementation and impacts
    Administration and data governance of Oklahoma’s virtual case management system
  • Provided training and technical assistance to Workforce Development Board Staff, Local Service Providers, and Case Management Staff regarding programmatic eligibility and interpretation of state guidance and federal guidance, in form of written or verbal guidance and presentations
  • Conducted quality control by regular audit of program participant and case manager files
  • Maintained quality records
  • Created and submitted timely quality state and federal reports and required plans and policies
  • Completed all mandatory training and participated in a minimum of two professional development opportunities each year
  • Served as back up to other Policy and Program Officers and Senior Policy and Program Officer on financial, adult, dislocated worker, youth, discretionary grants and performance and financial reporting
  • Provided job training to incoming Workforce Development staff
  • Evaluated federal grant submission proposals with agency partners

Education

Master of Public Administration - Public Policy

University of Oklahoma
Norman, OK
05.2017

Bachelor of Arts - English Literature, History, Film Studies

University of Oklahoma
Norman, OK
05.2009

Skills

    Knowledge of:

  • Communication (including active listening and being audience-centered, orally and in writing)
  • Demonstrated facilitation and coordination experience
  • Interpersonal skills and relationship building
  • Facilitation and negotiation (based on understanding of each partner’s interests and priorities)
  • Development and implementation of internal and external policy and process

Accomplishments

    Awarded State of Oklahoma Certificate of Service in Recognition of 10 Years of State Service

Conference Presentations

ETPL Showcase: Lessons Learned & Requirements (State/Fed), National Association of Job Training Assistance (NAJA) 39th Annual Conference, Chicago, IL, May 1-5, 2023. 

References

  • Emmit Grayson, Director of Programs Oklahoma Office of Workforce Development (405)-245-5080
  • Connie Littleton, Director of Fiscal Compliance and Operations, Oklahoma Office of Workforce Development (405)-627-0804
  • Macey Prince Swinson, CEO and President of NAJA, 1252 E Candleridge Court, Boise, ID 83712. s/b 510-772-4344 (cell) 208-336-1993 (home)

Timeline

Policy and Program Management Specialist

40hrs/wk - Oklahoma Health Care Authority
11.2023 - 11.2024

Policy Analyst

40hrs/wk- Oklahoma Office Of Workforce Development
10.2017 - 12.2023

Master of Public Administration - Public Policy

University of Oklahoma

Bachelor of Arts - English Literature, History, Film Studies

University of Oklahoma
Michael Carter