Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael LaBadie

Santa Rosa,CA

Summary

Dedicated customer service professional with over 30 years of experience in enhancing team performance and client satisfaction. Skilled in developing training materials and resolving complex inquiries, with a strong focus on fostering growth in junior representatives.

Overview

30
30
years of professional experience

Work History

Senior Customer Service Representative

Parker Hannifin Corp.
Rohnert Park, CA
09.1989 - 01.2020
  • Led customer service initiatives to enhance client satisfaction and retention.
  • Mentored junior representatives, fostering skill development and improving team performance.
  • Resolved complex customer inquiries using CRM systems, ensuring accurate information delivery.
  • Developed training materials for new hires, streamlining onboarding processes and enhancing efficiency.
  • Managed approximately 35customers daily, using the telephone, email, and fax machine. This included overseas customers.

Education

Law Enforcement

San Jose City College
San Jose, CA

Skills

  • Customer support
  • Complaint resolution
  • Quality assurance
  • Customer Referrals

I was responsible for assisting customers with their ordering of new products, helping to set up repairs of product they owned, and the shipments to overseas customers

Timeline

Senior Customer Service Representative

Parker Hannifin Corp.
09.1989 - 01.2020

Law Enforcement

San Jose City College