Hi, I’m
Your Name
Atlanta,GA
Summary
Accomplished leader and effective communicator with a proven track record of building and leading Inside Sales teams of up to
14 representatives, including full cycle and Business Development. Have a deep understanding of the online delivery/pickup
business. Completed over 800 orders for SHIPT with a stellar 5.0 rating within 6 months. Transitioned from an award-winning
Inside Sales representative to a strategic leadership role, consistently fostering a winning culture and exceeding targets.
Passionate about sales development, encouraging team members to surpass personal and professional goals. Expert in
cultivating a successful sales culture rooted in engagement, transparency, and teamwork, consistently surpassing revenue goals
by aligning team efforts with organizational objectives.
Overview
15
years of professional experience
Work History
Century LinkNorcross
Director of Enterprise Sales
07.2020 - 01.2024
Job overview
- Led the daily operations of an Enterprise Sales Team of eight sales executives to surpass revenue targets through strategic global sales and coaching tactics for Global communications and SaaS company, enhancing customer satisfaction and exceeded sales targets
- Recruited and on-boarded eight Inside/Outside Enterprise hunters who surpassed the yearly revenue goal within nine months, achieving 123% of the plan
- Established weekly sales contests to drive competition and scheduled quarterly events to celebrate wins
- Drove accountability and exceeded sales goals through developing sales standards, setting goals, conducting product training, engaging reps, and assessing weekly progress
- Executed cross-functional initiatives involving Operations, IT, and Sales to enhance processes and streamline communication, fostering cohesive efforts across departments.
Core Skills, VerizonAlpharetta
Inside Sales Manager
01.2018 - 01.2019
Job overview
- Oversaw the daily operations of 14x Inside Sales Representatives within Verizon's business unit, with a focus on driving new business, revenue growth, contract renewals, and key performance indicators (KPIs)
- Implemented metric-driven processes and engagement strategies to ensure optimal performance and results
- Collaborated with Marketing, Finance, and VP of Sales to realign territories, re-evaluate pricing, and introduce new product offerings, significantly enhancing sales strategies and outcomes
- Successfully achieved a remarkable 25% increase in annual revenue over two years by surpassing quotas and mitigating future revenue risks through aligning products, pricing, and contracts with market demands, accomplished via meticulous gap analysis and strategic adjustments
- Utilized leadership skills to drive positive change through territory reorganization, resulting in enhanced lead flow, operational efficiencies, increased win rates, and an elevated customer experience.
CbeyondAtlanta
Director of National Sales
01.2016 - 01.2018
Job overview
- Promoted in 2014, successfully led a team of 14x Inside Sales Reps, one manager and a team lead, implementing effective sales strategies to sell business communication solutions and enterprise software
- Won five annual awards for exceptional managerial and sales performance
- Surpassed sales quotas as Director, achieving 121% and 128% to plan for the years 2014 and 2015, respectively
- Accomplished this while maintaining the second lowest cost of acquisition channel by implementing a formalized inbound call strategy, targeted outbound calling, and coordinating marketing campaigns
- Consistently exceeded quotas, achieving 122%, 132%, and 134% of target in 2011, 2012, and 2013 respectively, as an Inside
- Sales contributor
- Ranked within the top 5% of sales out of 255 representatives
- Implemented new sales tools, including a daily Compass which resulted in structure and improved time management skills of reps
- Established formal rules of engagement for both inside and outside field sales to address challenges and foster partnerships between business units.
Salesforce
01.2009 - 12.2015
Job overview
- CRM, Dialer Software, Call Cadences, Call Coaching, Performance Management, MS Teams, Sales Development
- Professional Development, Sales Training, Emotional Intelligence, Sales Skills & Fundamentals., MS Office
- Marketing Campaigns, Enterprise Software, Sales and Business Development, Linkedin Sales Navigator, Contract Renewals
Michael, RyderAlpharetta
Labant
Manager
Job overview
- Led, coached on-boarded and developed a team of nine Business Development Representatives and one team lead, exceeding
- KPIs and quotas
- Streamlined operations while aligned with the marketing plan, upheld metric standards, and utilized call monitoring for sales development
- Twice awarded the Quota Buster Award for annual top team performance
- Led day-to-day operations and adherence to sales methodology, policies, and daily minimum metrics of a nine-member inside sales team, exceeding all quotas with performances reaching 166%, 175%, and 150% of the plan
- Streamlined organizational processes and policies, established daily metric standards, collaborated on onboarding plans, codified sales best practices, created a new interview program resulting in hiring and retaining top talent, and created a sales development program aligned with representative goals
- Collaborated with IT and Leadership on developing strategy and processes for new Chat bot resulting in a 50% conversion rate
- Increased metric production and sales productivity by establishing daily minimum metrics, implemented call coaching and mentorship, developed calling scripts, sales cadence, and conducted four hours of call coaching per representative per month, resulting in the consistent exceeding of metric and KPI quotas
- Implemented three 90-day performance improvement plans in 2023, resulting in outcomes that exceeded metrics and quotas.
Education
The University of Georgia
Bachelor of Social Work Human from Behavior
University Overview
Quota Buster Award
Ryder Systems, Inc, Awarded for Top KPI/Quota attainment
Apr 2022
Century Club Award (2011, 2012, 2013, 2014, 2015)
Cbeyond
Awarded for placing in top 5% of annual stack rankings.
Feb 2011
Timeline
Director of Enterprise Sales
Century Link
07.2020 - 01.2024
Inside Sales Manager
Core Skills, Verizon
01.2018 - 01.2019
Director of National Sales
Cbeyond
01.2016 - 01.2018
Salesforce
01.2009 - 12.2015
Labant Manager
Michael, Ryder
The University of Georgia
Bachelor of Social Work Human from Behavior
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