Summary
Overview
Work History
Skills
Work Availability
Interests
Timeline
Barista
Michael Lacey

Michael Lacey

Mount Vernon,WA

Summary

Offering solid foundation in problem-solving and teamwork, eager to learn and develop in professional environment. Contributes keen ability to quickly grasp new concepts and apply them effectively in practical situations. Ready to use and develop analytical and project management skills as a Customer Enablement Specialist role. Possesses versatile skills in project management, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.


Overview

22
22
years of professional experience

Work History

Implementation Specialist

ProShop ERP
11.2021 - Current
  • Worked closely with clients to complete the training and implementation of ProShop throughout their organization
  • Lead remote interactive training sessions for small groups with specific clients, creating an environment where participants are encouraged to ask questions about ProShop as their team learn how to implement and use the software.
  • Created Documentation/Help content accessible by all clients via our Online Help site.
  • Provided customer service and technical help for clients via the Customer Service Portal.
  • Traveled to client sites to deliver advanced technical training for their organization.
  • Reduced client onboarding time with creation of streamlined processes tailored to specific industry needs.
  • Increased customer satisfaction, providing expert guidance and support throughout implementation process.

Sales Associate

Judd & Black
06.2021 - 10.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, and locate items.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Office Manager

College Way Self Storage
04.2020 - 06.2021
  • Provided exceptional customer service when addressing client inquiries or concerns either by in-person, phone call or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a contact between upper management and other staff members, assisting in smoother communication to address concerns or issues promptly.

Process Technician

Hexcel Corporation
05.2019 - 04.2020
  • Paid attention to detail while completing assignments.
  • Complied with safety rules and standards to maximize efficiencies while reducing accidents.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted in the implementation of lean manufacturing techniques, streamlining operations and reducing waste.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Performed routine maintenance and replaced worn parts.
  • Set up, calibrated and operated engineering equipment.

Laborer

Fisher Construction
06.2018 - 04.2019
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Used variety of hand and power tools to complete tasks.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Cleaned and maintained tools, equipment and worksites.

Office Manager

College Way Self Storage
08.2017 - 06.2018
  • Provided exceptional customer service when addressing client inquiries or concerns either by in-person, phone call or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a contact between upper management and other staff members, assisting in smoother communication to address concerns or issues promptly.

Senior Mechanical Technologist

Lawrence Livermore National Laboratory
11.2015 - 01.2017
  • Treated classified data with utmost discretion, following military and federal protocols.
  • Assembled prototypes and testing apparatus to evaluate designs and give meaningful feedback.
  • Effectively managed multiple projects simultaneously while maintaining a high level of attention to detail and accuracy in all work performed.
  • Conducted thorough inspections on machinery, identifying potential problems before they escalated into costly repairs or replacements.
  • Developed comprehensive documentation for various mechanical systems, ensuring accurate data records and easy access for future reference.
  • Investigated equipment failures to diagnose faulty operation.
  • Operated variety of tools and equipment to complete mechanical repairs.
  • Collaborated with coworkers, discussing assembly, and needed product adjustments.

Quality Assurance and Manufacturing Support

Trulife Manufactured Solutions (formerly Pro CNC, Inc.)
01.2009 - 11.2015
  • Ensured timely delivery of high-quality products by closely monitoring all stages of the production process.
  • Achieved consistent compliance with industry standards through meticulous quality audits.
  • Improved product quality by implementing rigorous QA and QC processes and procedures.
  • Implemented risk management strategies, safeguarding against potential product non-conformities or failures during manufacturing processes.
  • Monitored supplier performance, ensuring adherence to quality standards and specifications.
  • Boosted productivity by training personnel on best practices for QA/QC procedures.
  • Maintained ISO certification through diligent adherence to guidelines and periodic internal audits.
  • Conducted regular reviews of testing equipment, guaranteeing accuracy, reliability, and calibration compliance throughout the facility.
  • Collaborated with cross-functional teams to develop comprehensive quality assurance plans for new products.
  • Led efforts in reducing waste within manufacturing operations through targeted process improvements that directly impacted overall product quality levels achieved consistently over time frames given per project requirements set forth internally/externally
  • Streamlined production lines for optimal efficiency by identifying and eliminating bottlenecks.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
  • Inspected products and worker progress throughout production.
  • Established and tracked quality department goals and objectives.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Specified quality requirements of raw materials with suppliers.

Machinist and Quality Specialist

Pro CNC, Inc.
05.2003 - 01.2009
  • Inspected completed parts to verify compliance with specifications and quality standards.
  • Utilized micrometers and calipers to measure and verify precise tolerances.
  • Operated drill presses, lathes and milling machines to produce required parts.
  • Manually set up machinery, lathes, and grinders.
  • Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
  • Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
  • Demonstrated flexibility in working with various materials, including metals, plastics, and composites, to produce high-quality machined components.
  • Used CNC and manual equipment to perform both initial and final machining.
  • Adjusted machine settings to reduce waste and improve efficiency.
  • Worked with team members to improve production processes and procedures.
  • Assisted in training new machinists on company procedures, best practices, and safe operation of equipment.
  • Achieved tight tolerances by carefully calibrating machines before beginning each job.
  • Supported recordkeeping by logging daily production, scrap rate and machine maintenance data.
  • Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high-quality work standards.

Skills

  • ERP Software Implementation
  • Team Management
  • Implementation management
  • Client management
  • Customer support
  • Project planning
  • Reporting and documentation
  • Project management
  • Customer needs assessment
  • Problem-solving
  • Organizational skills
  • Interpersonal skills
  • Report preparation
  • Attention to detail

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Family Time

Weekend Getaways

Formula One

Soccer

Timeline

Implementation Specialist

ProShop ERP
11.2021 - Current

Sales Associate

Judd & Black
06.2021 - 10.2021

Office Manager

College Way Self Storage
04.2020 - 06.2021

Process Technician

Hexcel Corporation
05.2019 - 04.2020

Laborer

Fisher Construction
06.2018 - 04.2019

Office Manager

College Way Self Storage
08.2017 - 06.2018

Senior Mechanical Technologist

Lawrence Livermore National Laboratory
11.2015 - 01.2017

Quality Assurance and Manufacturing Support

Trulife Manufactured Solutions (formerly Pro CNC, Inc.)
01.2009 - 11.2015

Machinist and Quality Specialist

Pro CNC, Inc.
05.2003 - 01.2009

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Michael Lacey