Michael LaChapelle
Broomfield,CO
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing, and directing strategic approaches to enable business enhancements and growth. Visionary leader with success leading business operations and teams toward growth and development. Passionate about people, business, and results.
Overview
13
13
years of professional experience
Work History
Sr. Manager, Operational Excellence
Driven Brands
Denver , CO
07.2024 - Current
- Executed loss prevention audits across 300+ sites to identify vulnerabilities.
- Collaborated with field management to address identified thefts and operational gaps.
- Coached teams on enhancing operational efficiencies to bolster performance.
- Prepared detailed reports highlighting trends for regional and director-level leadership.
- Timed car wash functions and built wash packages to protocol across 60 different sites in several states.
- Collaborated with cross-functional support teams to correct negative P&L impacts through water and chemical costs.
- Conducted in-person training events with 15+ site managers at one time in both classroom and field settings.
- Managed site data within a large-scale CRM platform for efficient tracking.
- Developed protocols to streamline data flow between upstream and downstream platforms.
- Maintained fleet of company vehicles, overseeing repairs, finances, and monitoring systems.
Sr. Manager, New Unit Growth
Driven Brands
Denver, CO
01.2022 - 07.2023
- Managed pre and post-acquisition integration processes
- Managed field team of 5 conducting in-person integration strategies, new site setup, and brand conversion processes throughout the country
- Managed department scheduling and resource allocation
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Established effective communication tools and strategies to coordinate successful acquisitions
- Created and implemented tools and processes for successful integrations, brand conversions, and new site setup.
- Managed project plans with stakeholders in acquisition processes
- Coordinated and hosted meetings with integration stakeholders in-person and remote
- Created processes with cross-functional support groups to streamline integration projects
- Conducted market research to identify potential acquisition targets
- Provided training support and development for newly acquired site leadership
Regional Training Manager
Driven Brands
Denver, CO
03.2021 - 01.2022
- Developed and implemented training programs to ensure consistency in teaching methods.
- Conducted needs assessments to identify gaps in employee knowledge and skills.
- Organized and conducted training presentations for staff members on critical topics.
- Coordinated with other departments to promote cross-functional learning opportunities.
- Facilitated communication between trainers across multiple regions to share ideas and expertise.
- Mentored team members to succeed and advance within department and company.
- Conducted evaluations of training courses to uncover areas in need of improvement.
District Manager
International Car Wash Group
Denver, CO
06.2019 - 03.2021
- Managed the highest revenue generating district across the country
- Consistently achieved key performance indicators on a monthly/quarterly basis
- Exceeded annual sales volume by motivating all levels of managers to continuously exceed sales goals
- Increased sales through individualized and group training that included motivational strategies and modeled performance
- Consistently met financial targets with close monitoring of budgets
- Budget development
- Accounting and payroll processing
- Reviewed site performance reports and used that information to identify opportunities to improve
- Recruited and hired qualified candidates to fill team vacancies by posting openings, using job boards, and sharing details via social media platforms
- Conducted weekly district meetings to discuss performance, training, planning, and new company initiatives
- First to test, implement, and communicate new company programs and processes
- Trained and developed top Site Managers to support other locations
- Enhanced team member productivity by establishing high expectations
- Performed thorough site assessments and safety assessments on a monthly/quarterly basis to uphold high standards
- Conducted management performance reviews and discussed improvement strategies
- Developed long term relationships with local business partners and customers
- Maintained a strong operational knowledge of wash equipment to ensure proper functionality and high wash quality
- Managed the processing of customer damage claims from initial reporting to resolution.
Site Manager
Car Wash Express
Broomfield, CO
09.2012 - 06.2019
- Managed and operated one of the highest volume sites in the state
- Increased revenue, sales, and volume year over year
- Trained and developed team members who went on to become Site Managers and District Managers
Education
Associate of Arts: Business Management -
Front Range Community College
01.2013
Skills
- Leadership
- Performance management
- Training and development
- Sales growth
- Business acumen
- Communication
- Process and tool implementation
- CRM systems
Timeline
Sr. Manager, Operational Excellence
Driven Brands
07.2024 - Current
Sr. Manager, New Unit Growth
Driven Brands
01.2022 - 07.2023
Regional Training Manager
Driven Brands
03.2021 - 01.2022
District Manager
International Car Wash Group
06.2019 - 03.2021
Site Manager
Car Wash Express
09.2012 - 06.2019
Associate of Arts: Business Management -
Front Range Community College