Michael Lada
Canandaigua
Summary
Dynamic Frozen Team Leader with 20 years of experience in retail operations. Proven track record in staff training, team motivation, and process improvements, driving enhanced efficiency and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Wegmans Frozen Team Leader
Wegmans Family Food Markets
Rochester, NY
06.2005 - Current
- Led team in daily operations, ensuring optimal workflow and customer satisfaction.
- Mentored staff, promoting professional development and teamwork across departments.
- Implemented process improvements, enhancing efficiency in inventory management and product placement.
- Developed training programs, fostering skill growth and operational excellence among team members.
- Coordinated scheduling and workload distribution to maximize productivity during peak hours.
Front End Coordinator
Wegmans Family Food Markets
Canandaigua, NY
10.1999 - 06.2005
- Coordinated front-end operations to enhance customer service interactions and optimize workflow efficiency.
- Developed training materials for new hires, streamlining onboarding process for front-end team members.
- Led initiatives to enhance checkout speed, resulting in improved customer satisfaction and retention rates.
Education
Associate of Science - Hospitality Management
Finger Lakes Community College
Canandaigua, NY01-1995
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
Timeline
Wegmans Frozen Team Leader
Wegmans Family Food Markets
06.2005 - Current
Front End Coordinator
Wegmans Family Food Markets
10.1999 - 06.2005
Associate of Science - Hospitality Management
Finger Lakes Community College