Michael Lagana
Egg Harbor,NJ
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Goal-driven Sales Management professional bringing 8 -year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Food and Beverage
National Convenience Distributors
Farmingdale, NY
12.2020 - Current
- Evaluated existing food and beverage programs to identify areas of improvement and implement changes.
- Supervised the selection, training, development, and evaluation of staff members.
- Conducted regular meetings with team members to discuss menus, service standards, special events, promotions, customer feedback, and other topics.
- Created innovative ideas for menu items based on seasonal ingredients and customer preferences.
- Coordinated with vendors to ensure quality products at competitive prices.
- Ensured compliance with health codes and safety regulations in the kitchen and dining areas.
- Maintained efficient operations by delegating tasks to team members according to their skillsets.
- Monitored inventory levels of supplies needed for daily operations.
- Worked closely with marketing teams to develop promotional campaigns that increased sales volume.
- Collaborated with chefs on menu creation including pricing strategies for dishes.
- Managed ordering process including placing orders from vendors, tracking deliveries.
- Explained goals and expectations required of trainees.
- Implemented Ice Cream out of Tri-State Division
- Added Food Programs and Coffee to Mid-Atlantic Division in 2022
- Run reports on sales of items that fall under my category
- Work in Field doing ride alongs with reps and managers
- Work with operations and warehouse on a weekly basis
- Attend meetings with vendors
- My Self and Director of Merchandising organize our NCD Trade Shows Spot Light area and enter all vendor orders
- In Field customer training and equipment programming
- Assist purchasing with ordering certain items that fall under my category
Vice-President
Car-Tran Real Estate Inc.
Hazleton, PA
06.2003 - 07.2015
- Property Manager of strip mall with 10 tenants
- Handled leases/contracts between tenants
- collected all rent monies
- managed and paid expenses
- Did own maintenance such as snow removal & landscaping
- worked with contractors for any building repairs
- project manger of building expansion to add a free standing bank on property
- Worked with city and local municipalities for permits
- Negotiated leases and rent increases on yearly basis
Vice- President /General Manager
Groceries Plus Inc.
Hazleton, PA
01.2003 - 07.2015
- Convenience Store Owner/Operator
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Established performance standards for staff members in order to drive productivity levels up.
- Placed, received, and put daily orders
- Hired and Terminated employees when needed
- Scheduled employees on weekly basis to cover shifts
- Worked as a clerk on daily basis
- Cooked food items and made hoagies & sandwiches on a daily basis
- Managed all monies and expenses on daily basis
- Analyzed market trends to identify opportunities for growth within existing markets or new ones.
- Ensured compliance with federal, state and local laws related to employment practices.
- Designed incentive programs that motivated staff members while ensuring profitability targets were met.
- Negotiated contract specifications with major vendors.
Education
High School Diploma -
Bishop Hafey High School
West Hazleton PA 05.2002
Skills
- Staff Leadership
- Portion Control
- Portioning
- Menu Development
- Staff Supervision
- Quality Assurance
- Inventory Management
- Employee Supervision
- Strategic Planning
- Money Handling
- Payroll Administration
- Expense Tracking
- Calm and Pleasant Demeanor
- Relationship Building
- Intuit QuickBooks
- Team Leadership
- Building Maintenance
- Work Planning and Prioritization
- Managing Deliveries
- Sales Promotion
- POS Terminal Operation
- Back of House Management
- Safe Food Handling
- Delegating Assignments and Tasks
- Conflict Resolution
- Contract Negotiation
- Operations Management
- Sales and Marketing
- Coaching and Mentoring
- Cost Estimation
- Problem-Solving
- Microsoft Office- Word,Excel, Powerpoint
- Samange
- Oracle
- Salesforce
- Team player and open minded
Affiliations
- Golfing
- Gardening
- Spending time with family
- volunteer for local charities
- spending time with my dad smoing a cigar
Certification
- Serve Safe Certified
References
References available upon request.
Timeline
Director of Food and Beverage
National Convenience Distributors
12.2020 - Current
Vice-President
Car-Tran Real Estate Inc.
06.2003 - 07.2015
Vice- President /General Manager
Groceries Plus Inc.
01.2003 - 07.2015
High School Diploma -
Bishop Hafey High School
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