Michael Lakeman
Grass Valley,CA
Summary
Driven professional with a proven track record in customer retention and yard maintenance, honed as Owner at EliteYardWorks. Excelled in staff hiring and forklift operation, enhancing operational efficiency at Goodwill Sacramento Valley. Known for exceptional work ethic and integrity, consistently delivering results that exceed employer and customer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Owner
EliteYardWorks
Grass Valley, CA
03.2024 - Current
- Basic lawn care, landscaping, and yard waste removal.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Assistant Store Manager
Goodwill Sacramento Valley
Auburn, CA
02.2021 - 03.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store.
- Assisted in recruiting, hiring and training of team members.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Assisted in emergency response efforts during incidents involving hazardous materials, prioritizing employee safety and minimizing environmental impact.
- Evaluated current hazardous material storage systems, identifying areas for improvement to ensure long-term safety and compliance with regulations.
House Boat Detailing
Emerald Cove Marina
12571 Marysville Road Dobbins 95935
01.2020 - 09.2021
- Maintained a high standard of cleanliness for company boats, resulting in repeat business and positive reviews.
- Utilized cleaning agents, cleaning devices and applicators to treat areas to remove grime, rust and grease.
- Reviewed new work orders to determine scope of work.
- Started and ran boat motor to verify operation prior to customer pick up.
Education
Diploma -
Sliver Springs High
Grass Valley, CA2018
Skills
- Forklift operator 300hours
- Staff hiring
- Customer Service
- Scheduling
- Customer Retention
- Yard maintenance
- Landscape
- Work Ethic and Integrity
- Cash handling and management
Certification
CPR Certification
Forklift Certification
Timeline
Owner
EliteYardWorks
03.2024 - Current
Assistant Store Manager
Goodwill Sacramento Valley
02.2021 - 03.2024
House Boat Detailing
Emerald Cove Marina
01.2020 - 09.2021
Diploma -
Sliver Springs High