Michael A. Lakey

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.
• Lead - Managed a team of highly skilled individual contributors that work to retain and grow our Restaurant Partners, while taking a people first approach to support development opportunities for members of the team.
• Influence - Worked cross-functionally with our Sales, Product, Operations and Analytics teams to improve the Restaurant partner's experience and achieve revenue targets.

Consistently performed over YTD expectation of +100% in production and revenue share. Earning Top company Rankings of being within the top 10% of all managers, branches, and Districts.

• Boosted branch sales by developing and deepening customer loyalty through incentive programs.
• Assessed expansion plans and presented costs to forecast trends and recommend changes.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

• Offering vehicle financing and insurance to customers and providing them with thorough explanation of aftermarket products and extended warranties and complete explanation of manufacturer and dealership service procedures and policies
• Training and providing sales team with information on finance and lease programs and benefits of dealership’s financing and extended service programs
• Creating and maintaining programs with the sales department that will ensure all new sales are referred to the F&I department.
• Assessed aging accounts and initiated collection strategies based on conditions.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed prospects for new loans by conducting cold calls weekly.
• Supervised work of contracted employees to keep on task for timely completion.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Developed team communications and information for meetings.

• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Resolved customer issues quickly and managed over accounts to increase sales and meet quotas.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Held weekly meetings with director to identify techniques to overcome sales obstacles.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.