MICHAEL LALIBERTE
Chief Revenue Officer
Wrentham,MA
Summary
Experienced Chief Revenue Officer with over 10 years of demonstrated success in driving revenue growth, market expansion, and business development within highly competitive industries, specialized expertise in the financial technology sector. A dynamic and strategic leader, skilled at balancing high-level vision with hands-on execution, thriving as a player-coach in fast-paced startup environments.
Proven track record in building and scaling sales organizations, including creating and implementing robust sales processes, developing go-to-market strategies, and cultivating high-performing teams. Adept at fostering cross-functional collaboration, driving operational efficiencies, and aligning revenue strategies with organizational goals to achieve sustainable growth.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Chief Revenue Officer
Shastic
04.2022 - Current
- Achieved consistent 20% year-on-year revenue growth by setting ambitious targets and motivating the team to exceed expectations.
- Drove operational excellence at every stage of sales funnel and buyer journey and developed innovative strategies to sell to existing partners and new logos.
- Implemented robust performance metrics to evaluate and improve individual and team performance.
- Optimized sales processes for increased efficiency and productivity by implementing MEDDIC sales methodology.
- Enhanced customer satisfaction levels, leading to increased repeat business and client loyalty. With a 90% renewal rate
Regional Sales Director
Intelligent Banking Solutions
07.2015 - 04.2022
- Drives new logo and current client's sales needs across North America
- Co-Sells with core banking and credit union strategic channel partners
- Develops and maintains relationships with core Account Executives, Client Partners, Hunter's, direct prospects, and existing customers
- Leverage consultative sales methodology to ensure full understanding of clients and prospects wants and needs
- Responsible to drive individual sales and company revenue
- Annual revenue forecasting broken out by line of business
- 99% Retention rate over the last 6 years
- Grew add on sales on avg 7.5% for the last 3 years
Sr. Program Manager
EMC Corp.
07.2014 - 07.2015
- Company Overview: Global Customer Service
- Responsible to launch and manage a voice of customer loyalty survey form the end to end
- Work with outside vendors to facilitate operational needs and interviews
- Partner with sales to align to their growing needs
- Consult with product business units to ensure they are getting the necessary feedback
- Deliver interview outcome to senior management
- Global Customer Service
Operations Manager
EMC Corp.
06.2012 - 07.2014
- Company Overview: Global Customer Service
- Responsible for headcount to ensure initiatives and project deliverables are met on time and oversee a remote team of 17 people in India
- Generate and analyze monthly reports on workload and trends
- Review metrics and data trends to develop business models and business cases
- Maintain headcount process
- Lead and manage cross-functional team globally to drive global consistency
- Lead a team that supports field staff with tasks and generates monthly reports
- Global Customer Service
Regional Sales Director
EMC Corp.
04.2010 - 06.2012
- Company Overview: Global Customer Service
- Responsible for developing/managing cross functional teams to ensure initiatives and project deliverables are met on time, teach and plan a biannual new hire boot camp and oversee a remote team of 12 people in India
- Generate and analyze monthly reports on workload and trends
- Review metrics and data trends to develop business models and business cases
- Developed and instructed ASR, SM & SAM Boot camp that helped 68 new hires
- Created a global new hire checklist which assists new employees come up to speed quicker
- Lead and manage cross-functional team globally to drive global consistency
- Manage a team that supports field staff with tasks and generate monthly reports
- Global Customer Service
Account Service Rep
EMC Corp.
03.2009 - 04.2010
- Responsible for managing assigned accounts and develop customer relationships
- Develop and manage customer relationships and assure complete customer satisfaction
- Handle account escalations and district issues when district service manager is out
- Drive FCO's and ETA's to completion to ensure customer environment was up to EMC standards
- Creation of monthly and quarterly reports that would show the activity within the accounts I managed
- Managed Escalation and problems that accrued within my accounts
- Developed a team in India to support global customer service that would assist field personal with defined Workstreams
AM Customer Engineer
EMC Corp.
02.2007 - 03.2009
- Independently managed two of the most complex and large-scale SAN accounts at EMC: CVS and Staples
- Diagnose and resolve complex problems within the full line of EMC products
- Develop and manage customer relationships and assure complete customer satisfaction
- Interface with OEM vendors to establish successful integration of equipment into Associated systems, including technical assistance, training, and coordination with sales
Education
Associates Degree - Electronic Technology
New England Institute of Technology
East Greenwich, RI 01.2003 - 01.2005
Skills
Start Up Experience
Accomplishments
- LSS Yellow Belt
- Straight Talking: Delivering Tough Messages
- Winning Edge Sales Training
- Negotiation skills
- Business Writing
- CRM (Dynamics 365)
- Proficient in Microsoft & Google product suite
- Consistently maintained high client satisfaction ratings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork from home optionTeam Building / Company RetreatsStock Options / Equity / Profit Sharing401k matchPaid sick leaveHealthcare benefitsPersonal development programsCareer advancementWork-life balancePaid time offTimeline
Chief Revenue Officer
Shastic
04.2022 - Current
Regional Sales Director
Intelligent Banking Solutions
07.2015 - 04.2022
Sr. Program Manager
EMC Corp.
07.2014 - 07.2015
Operations Manager
EMC Corp.
06.2012 - 07.2014
Regional Sales Director
EMC Corp.
04.2010 - 06.2012
Account Service Rep
EMC Corp.
03.2009 - 04.2010
AM Customer Engineer
EMC Corp.
02.2007 - 03.2009
Associates Degree - Electronic Technology
New England Institute of Technology
01.2003 - 01.2005
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