Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Michael Lamar

Escondido,CA

Summary

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Energetic Cashier with 8 years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

7eleven
Escondido, CA
03.2023 - Current
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures for the register area.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Identified discrepancies between actual sales figures and expected totals.
  • Managed scheduling, payroll, and time off requests for team members.

Assistant Manager

G&M Oil
Oceanside, CA
03.2020 - 03.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.

Support Manager

EOS Fitness
Oceanside, CA
04.2019 - 02.2023
  • Provided technical support to customers, troubleshooting hardware and software issues.
  • Monitored customer service performance metrics and identified areas for improvement.
  • Coordinated with external vendors to resolve complex technical problems.
  • Developed and implemented quality assurance procedures to ensure high levels of customer satisfaction.
  • Trained new employees on company policies and procedures related to customer service.
  • Created reports detailing customer service trends and team performance data.
  • Analyzed customer feedback surveys and reported results to senior management staff.
  • Maintained accurate records of all customer interactions and transactions.

Pawnbroker

EZ Pawn
Dallas, TX
02.2016 - 02.2019
  • Maintained accurate records of all transactions and inventory.
  • Verified authenticity and value of items brought in for pawning or selling.
  • Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
  • Negotiated loan repayment plans with customers when necessary.
  • Monitored security cameras for suspicious activity throughout the store.
  • Ensured the store was kept clean, neat and organized at all times.
  • Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
  • Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
  • Created displays to promote new products or services offered by the store.
  • Developed strategies to increase profits through increased sales volume or cost reduction initiatives.

Education

High School Diploma -

Woodrow Wilson High School
Dallas, TX
05-2014

Skills

  • Cash Drawer Reconciliation
  • Policy Enforcement
  • Adaptability and Dependability
  • New Hire Training
  • Positive Attitude
  • Store Opening and Closing
  • Shift Scheduling
  • Flexible Schedule
  • POS System Operation
  • Heavy Lifting
  • Customer Service
  • Team Leadership

Certification

  • CPR Certified

Languages

Spanish
Professional

References

References available upon request.

Timeline

Cashier Team Lead

7eleven
03.2023 - Current

Assistant Manager

G&M Oil
03.2020 - 03.2023

Support Manager

EOS Fitness
04.2019 - 02.2023

Pawnbroker

EZ Pawn
02.2016 - 02.2019

High School Diploma -

Woodrow Wilson High School

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Michael Lamar