Michael Lamb
Sun City,AZ
Summary
Adept at ensuring passenger safety and comfort, I excelled as a Shuttle Driver at Crowne Plaza Phoenix Airport, mastering road safety compliance and exceptional customer relations. Leveraging defensive driving and interpersonal skills, I significantly enhanced passenger satisfaction and operational efficiency, positioning myself as a reliable and proactive professional in passenger transportation.
Overview
1
1
year of professional experience
Work History
Shuttle Driver
Crowne Plaza Phoenix Airport
Phoenix , AZ
04.2024 - 11.2024
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Monitored passenger behavior to ensure compliance with company policies and applicable laws.
- Kept updated knowledge of local roads, landmarks, attractions, and routes for accurate navigation purposes.
- Answered questions and provided insight into local attractions and facility amenities.
- Drove shuttle buses, limousines or company cars to transport passengers.
- Ensured passenger comfort throughout duration of ride by adjusting air conditioning and heating systems as needed.
- Notified dispatch of delays due to traffic or other conditions.
- Assisted passengers with boarding and disembarking the shuttle bus.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Followed regular schedule of pickups for individual customers and groups.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Completed daily pre-trip inspections of the vehicle, including checking fluid levels and tire pressure.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Verified that all luggage was safely loaded onto bus prior to departure.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Apprenticeship - Journeyman Painter
Local 86 Painter's Union
24th Street & Mcdowell Rd06-1993
High School Diploma -
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05-1973
Skills
- Road safety compliance
- Hotel procedures
- Pickup and drop-off scheduling
- Passenger transportation
- Airport operations
- Fuel logs
- Passenger assistance
- Customer relations skills
- Loading and unloading luggage
- Adaptable routes
- Inclement weather driving
- Punctuality
- Defensive driving
- Valid Arizona license
Affiliations
- I enjoy any form of Jazz
- I enjoy Football and Basketball
- I enjoy Friends and Family
Timeline
Shuttle Driver
Crowne Plaza Phoenix Airport
04.2024 - 11.2024
Apprenticeship - Journeyman Painter
Local 86 Painter's Union
High School Diploma -
Maricopa Community Colleges, Phoenix College
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