Michael Lamb
Cincinnati,United States
Summary
Reliable Servicer with substantial experience in providing exceptional customer service, maintaining equipment and ensuring smooth operations.
Strong skills include problem-solving, communication and organization.
Demonstrated success in identifying issues promptly and providing effective solutions to ensure optimal functionality. Committed to maintaining high standards of workmanship and efficiency.
Overview
8
8
years of professional experience
Work History
Lead Mover
Leaders
Cincinnati, OH
12.2023 - 03.2025
- Loaded and unloaded furniture and boxes onto trucks.
- Ensured safe handling of items during transport.
- Assisted in packing and securing belongings for moves.
- Collaborated with team members to optimize moving processes.
- Maintained clean work areas and organized equipment.
Warehouse Associate
Amazon
Cincinnati, OH
08.2022 - 11.2023
- Operated material handling equipment to move products efficiently.
- Loaded and unloaded shipments to maintain inventory flow.
- Sorted and organized merchandise in designated warehouse locations.
- Maintained a clean and safe work environment following safety protocols.
- Collaborated with team members to meet daily operational goals.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages, and updated orders in internal database.
Customer Service Specialist
Fifth Third Bank
Cincinnati, OH
10.2021 - 04.2022
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Bank Teller
PNC Bank
Cincinnati, OH
03.2021 - 09.2021
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
Sales Specialist
Spectrum
Cincinnati, OH
03.2019 - 03.2021
- Stayed up to date on company products and services to support sales objectives.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
Assistant Manager
AT&T
Cincinnati, OH
12.2016 - 02.2019
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Supervised sales associates to maintain high standards of customer engagement.
Education
High School Diploma -
Taft High School
Cincinnati05.2017
Skills
- Loading techniques
- Safety protocols
- Customer relations
- Team collaboration
- Communication skills
- Problem solving
- Dependability
- Adaptability
Timeline
Lead Mover
Leaders
12.2023 - 03.2025
Warehouse Associate
Amazon
08.2022 - 11.2023
Customer Service Specialist
Fifth Third Bank
10.2021 - 04.2022
Bank Teller
PNC Bank
03.2021 - 09.2021
Sales Specialist
Spectrum
03.2019 - 03.2021
Assistant Manager
AT&T
12.2016 - 02.2019
High School Diploma -
Taft High School