Michael Lampro
Chesterfield,VA
Summary
Results-driven Senior Property Claims Estimator with extensive experience at F&M Group Inc., specializing in cost estimation and Xactimate Level 1. Demonstrated success in enhancing project efficiency by 30% through precise bid submissions and exceptional attention to detail. Adept at utilizing Mitchell Auto estimating software, with a strong track record of collaborating with repair facilities to finalize repair costs and ensure timely resolutions for insured vehicles. Committed to fostering client satisfaction and achieving project excellence in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Property Claims Estimator
F&M Group Inc
Chester, VA
09.2020 - Current
- Utilized advanced estimation software to enhance accuracy and efficiency of cost calculations.
- Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
- Consulted with clients, vendors or architects to make estimates and resolve conflicts.
- Developed and updated cost estimates by documenting relevant information into jobs in internal database.
- Generated timely proposals to clearly communicate correspondence and bid clarifications.
- Presented prepared estimates by assembling and displaying numerical and descriptive information.
- Produced preliminary estimates based on schematic and design development level documents.
- Adapted estimates to reflect changes in scope, materials, and labor requirements.
- Facilitated pre-construction meetings to align project team on scope, budget, and timeline.
- Prepared detailed reports highlighting the basis for cost estimates, including assumptions and exclusions.
- Maintained up-to-date knowledge of industry trends, pricing fluctuations, and new materials and technologies.
- Ensured compliance with all relevant regulations and standards in the preparation of estimates.
- Developed and submitted accurate construction project bids following detailed analysis of project specifications and blueprints.
- Participated in industry conferences and workshops to stay informed on best practices in estimation.
- Inspected buildings to determine work needed to maintain buildings to code and desired standards.
- Directed and negotiated change orders and claims for contractors, suppliers and architects.
- Consistently followed up with customers to determine satisfaction levels.
- Prepares conceptual estimates based upon limited information available at the early stages of a project.
- Conducts site visits when necessary to gain better understanding of scope of work prior to submitting an estimate.
Senior Claims Adjuster, Auto, Property, Liability
Sea to Sky Adjustments LLC
Chesterfield, VA
04.2018 - 09.2020
- Provided technical expertise in interpreting laws, regulations and court decisions pertaining to claims settlement activities.
- Developed strategies for expediting the processing of large volumes of claims while maintaining quality standards.
- Advised colleagues regarding best practices when handling difficult cases or challenging circumstances.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Explained premiums owed to policyholders, agents and underwriters.
- Participated in training and mentoring of new claims adjusters, sharing knowledge and expertise.
- Attended continuing education classes and seminars related to professional development within the field of Claims Adjusting.
- Calculated and authorized payment of claims within designated authority level.
Virtual Claims Adjuster
AllState
Chesterfield, VA
02.2017 - 04.2018
- Organized files into logical categories; maintained complete records according to established procedures.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Maintained accurate documentation of all claim activity within designated system.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Completed required investigations on referred files within established timeframes.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Explained premiums owed to policyholders, agents and underwriters.
- Worked closely with repair facilities and contractors to ensure quality repairs for policyholders.
- Gathered information from various third parties to determine claim acceptability.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
- Input claim information and payments into company database.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
USAA Desk Adjuster
USAA Federal Savings Bank
Chesterfield, VA
02.2016 - 02.2017
- Adhered strictly to company guidelines while repairing and adjusting desks.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Provided training sessions for new adjusters on best practices for adjusting claims.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
- Maintained accurate documentation of all claim activity within designated system.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Organized files into logical categories; maintained complete records according to established procedures.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Completed required investigations on referred files within established timeframes.
- Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
- Interpreted insurance policy language to apply appropriate coverage.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Worked closely with repair facilities and contractors to ensure quality repairs for policyholders.
- Conducted witness interviews to assist claim information gathering process.
- Calculated and authorized payment of claims within designated authority level.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Input claim information and payments into company database.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Property Field Adjuster
Typhoon Adjustment Services
Fredericksburg, VA
02.2015 - 02.2016
- Drafted detailed reports summarizing findings from investigations into property losses.
- Determined if a structural engineer is needed to assess structural integrity of buildings damaged by natural disasters or other catastrophes.
- Monitored progress on repairs made by contractors hired by insureds for verification purposes.
- Explained coverages available under various types of policies to customers over the phone.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Maintained accurate records of all activities associated with assigned cases.
- Researched applicable building codes and standards for damages sustained due to construction defects.
- Visited the scene of loss and documented damage through photographs, measurements and sketches.
- Evaluated damages to properties, including structures and personal property.
- Assessed the cause of losses such as fire, water, windstorm or vandalism.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Discussed current cases and issues in claim committee meetings.
Building Inspector
DCRA
Washington DC, DC
01.2013 - 02.2015
- Inspected residential and commercial buildings to ensure compliance with all applicable building codes.
- Conducted on-site investigations and monitored construction activities to verify code compliance.
- Reviewed blueprints, plans, and drawings for new construction projects and alterations of existing structures.
- Provided technical assistance regarding building codes, zoning ordinances, and other related regulations to contractors and homeowners.
- Identified potential safety hazards in buildings due to noncompliance with local codes or standards.
- Performed re-inspections to ensure that corrections have been made in accordance with the approved plans.
- Investigated complaints of violations of building codes from citizens or government officials.
- Documented findings on inspection reports and issued violation notices when necessary.
- Issued certificates of occupancy following successful completion of inspections.
- Attended meetings with architects, engineers, contractors, developers, and other professionals regarding building code requirements.
- Provided training sessions on proper application of building codes to contractors and homeowners.
- Responded quickly to emergency calls concerning hazardous conditions at worksites.
- Maintained accurate records of all inspections performed as well as any enforcement actions taken.
- Coordinated with other departments such as fire prevention, planning, engineering., when needed.
- Reviewed applications for permits submitted by property owners or contractors prior to issuing them.
- Served as a liaison between property owners, contractors, developers, architects, engineers., during the permitting process.
- Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
- Conducted inspections of buildings, equipment and grounds for deficiencies and evaluated for potential health, safety and code violations.
- Performed inspections of current construction, refurbishment, and repair projects.
- Completed investigations into complaints, incidents and accidents at work sites.
- Checked site permits and licenses of operating contractors.
- Documented violations and issued documentation such as stop work orders to contractors or owners.
Education
IICRC Certified Water Techician - Mitigation
IICRC
Online04-2024
Skills
- Presentation Development
- Project Planning
- Estimate Preparation
- Cost Estimation
- Scope development
- Construction knowledge
- Preparing estimates
- Xactimate Level 1 expertise
- Attention to Detail
- Proposal Writing
- Effective Communication
- Time Management
- Construction Cost Estimates
- Adaptability
- Multitasking
- Excellent Communication
- Written Communication
- Blueprint Analysis
- Active Listening
- Decision-Making
- Analytical Thinking
- Professional Demeanor
- Problem-solving abilities
- Reliability
- Adaptability and Flexibility
Certification
- Licensed Independent Adjuster
- WRT IICRC Certified Techician
- Certified General Adjuster
Timeline
Senior Property Claims Estimator
F&M Group Inc
09.2020 - Current
Senior Claims Adjuster, Auto, Property, Liability
Sea to Sky Adjustments LLC
04.2018 - 09.2020
Virtual Claims Adjuster
AllState
02.2017 - 04.2018
USAA Desk Adjuster
USAA Federal Savings Bank
02.2016 - 02.2017
Property Field Adjuster
Typhoon Adjustment Services
02.2015 - 02.2016
Building Inspector
DCRA
01.2013 - 02.2015
IICRC Certified Water Techician - Mitigation
IICRC
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