Summary
Overview
Work History
Skills
Timeline
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Michael Lamusta

Marietta,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Server

Bacchanalia
10.2023 - Current
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Canoe Restaurant
10.2022 - 09.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales significantly by upselling higher-end products to customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Online Sales Manager

Jo’s Collectibles
05.2013 - 12.2022
  • Drove strategy for online platform, order management and fulfillment process to meet company objectives.
  • Leveraged customer database to nurture and grow current sales and identify new business opportunities.
  • Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
  • Kept detailed records of sales and contracts.

Server Shift Leader

Blue Ridge Grill
11.2011 - 05.2013
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Collaborated with kitchen staff to coordinate restaurant goals.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Assistant Manage/Server

Veni, Vidi, Vici
01.2008 - 03.2012
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Bartender/Server

Oceanaire Seafood Room
12.2004 - 12.2009
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers and maximize profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Skills

  • Menu Knowledge
  • Food and Beverage Pairings
  • Operating Procedures and Policies
  • Exceptional customer service
  • Professional Appearance
  • Wine pairing knowledge
  • Strong Work Ethic
  • Suggestive Selling

Timeline

Server

Bacchanalia
10.2023 - Current

Server

Canoe Restaurant
10.2022 - 09.2023

Online Sales Manager

Jo’s Collectibles
05.2013 - 12.2022

Server Shift Leader

Blue Ridge Grill
11.2011 - 05.2013

Assistant Manage/Server

Veni, Vidi, Vici
01.2008 - 03.2012

Bartender/Server

Oceanaire Seafood Room
12.2004 - 12.2009

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Michael Lamusta