Michael Landon
Litchfield Park,AZ
Summary
Versatile Field Service Technician with a proven track record at Abbott, excelling in customer satisfaction through efficient troubleshooting and repair. Leveraged problem-solving and positive attitude to mentor junior technicians and streamline repair processes. Skilled in hardware/software installation and inventory management, consistently surpassing performance metrics.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Retired US Army Veteran with 20 years of troubleshooting and repair experience and 10 years of leadership, training and mentorship skills.
Overview
29
29
years of professional experience
Work History
Field Service Technician
Abbott
12.2014 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment across two hospital networks in the past year and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Maintained company vehicle, tools, and a trunk inventory of over $30,000 with less than 1%loss.
Recruiter
US Army
07.2010 - 12.2014
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed onboarding and orientation of up to two dozen recruits at any given time.
- Developed recruiting strategies to identify qualified candidates and build network.
- Operated and maintained applicant tracking and candidate management systems.
- Recruited over 50 quality candidates in the first two years including multiple special mission areas.
Electronics Repair Technician
US Army
03.1995 - 06.2010
- Maintained high-quality standards by conducting thorough testing procedures following each repair job.
- Consistently met or exceeded performance metrics, demonstrating exceptional technical proficiency in electronics repair work.
- Reduced repair time for complex issues by implementing effective troubleshooting techniques.
- Managed inventory levels effectively, maintaining adequate stock of replacement parts to avoid delays in repair jobs.
Education
Associate of Science - Project Management
DeVry University
Downers Grove, IL12.2025
Associate of Arts - General Studies
Central Texas College
Killeen, TX2008
Skills
Problem-Solving
Positive Attitude
Troubleshooting and repair
Field Repairs
Customer Service
Technical Troubleshooting
Teamwork and Coordination
Inventory Management
Repair and Installation
Hardware and software installation
Timeline
Field Service Technician
Abbott
12.2014 - Current
Recruiter
US Army
07.2010 - 12.2014
Electronics Repair Technician
US Army
03.1995 - 06.2010
Associate of Science - Project Management
DeVry University
Associate of Arts - General Studies
Central Texas College