Michael Lane
San Antonio,TX
Summary
Compassionate professional in healthcare, particularly skilled in providing exceptional home care support. Known for productivity and efficiency in task completion, ensuring comfort and well-being of clients. Specialized skills include patient mobility assistance, basic medical monitoring, and personalized care plan adherence. Excel in empathy, communication, and patience, using these soft skills to enhance client satisfaction and trust.
In-Home Care Aide with experience in providing personal care, administering medications, and performing light housekeeping tasks. Strong skills in fostering nurturing environments to improve quality of life for clients. Demonstrated ability to build rapport with patients and their families, always prioritizing safety and comfort. Have consistently left positive impact on client wellbeing in previous roles. Proactive and versatile with a big heart for helping people.
Lastly, professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
In Home Care / Live in Assistance
Signs Of Hope
Kerrville, Texas
01.2024 - Current
- Recorded client status progress and challenges in logbooks and reports.
- Maintained a clean living environment by performing housekeeping duties.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Planned nutritious meals and snacks in accordance with dietary requirements.
- Prepared activities for clients to engage in during free time.
- Drove clients to appointments, errands and special events.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Encouraged client independence as much as possible to promote mental and physical fortitude.
- Monitored health and well-being of clients and reported significant health changes.
- Picked up groceries, prescriptions and other items for clients.
- Transported clients to medical appointments or social events using a vehicle provided by the family.
Contractor's Apprentice
A-1 Home Repairs And Services
Austin, TX
07.2022 - 01.2024
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Loaded and unloaded trucks with supplies needed for jobsite operations.
- Helped install siding materials such as wood clapboard or vinyl siding.
- Conducted pre-installation inspections of materials for defects or damage prior to installation.
- Assisted in the preparation of job sites, including laying out and staking foundations.
- Set up ladders or scaffolding to safely access roof.
- Installed insulation material in walls, ceilings, floors according to specifications.
- Cleaned up job sites daily at the end of each shift.
Technician
Spectrum
Austin, TX
01.2021 - 07.2022
- Kept records of parts and equipment used in projects to update inventory.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Installed new components or replaced defective parts to restore functionality.
- Operated specialized diagnostic tools used to identify system faults.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Completed scheduled appointments on time to drive quality service.
Call Center Representative
GoDaddy.com LLC
Austin, TX
01.2020 - 01.2021
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Consulted with customers to resolve service and billing issues.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Navigated through computer systems to review information and respond appropriately to callers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Shop Manager
All Nation Restoration
Austin, Texas
01.2018 - 01.2020
- Resolved customer complaints promptly and professionally.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Built and maintained sound business relationships with vendors and suppliers.
- Supervised daily operations by establishing procedures and monitoring team performance.
Education
High School Diploma -
Bastrop High Scholo
Bastrop, TX06-2017
Skills
- Medical appointment coordination
- Personal hygiene support
- Reliability and punctuality
- Emotional support
- Dressing assistance
- Housekeeping tasks
- Observational skills
- Compassionate caregiving
- Transportation assistance
- Nutrition monitoring
- Grooming assistance
- Meal preparation
- Patient assistance
- Respect for diversity
- Client confidentiality
- Transfer assistance
- Healthcare documentation
- Laundry services
Affiliations
- Avid reader
- Fitness enthusiast
- People person
- Big on eating healthy
- Recreational sports participant
- Enjoys helping others and volunteering
Certification
- Food handlers permit
- Cpr certified
- Caregiver certified
References
References available upon request.
Timeline
In Home Care / Live in Assistance
Signs Of Hope
01.2024 - Current
Contractor's Apprentice
A-1 Home Repairs And Services
07.2022 - 01.2024
Technician
Spectrum
01.2021 - 07.2022
Call Center Representative
GoDaddy.com LLC
01.2020 - 01.2021
Shop Manager
All Nation Restoration
01.2018 - 01.2020
High School Diploma -
Bastrop High Scholo
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