Michael Lang
Waddell,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Program Manager / Technical Trainer
Arizona Department of Transportation
07.2022 - Current
- Optimized operations efficiency by streamlining processes and implementing innovative solutions.
- Increased overall productivity with effective communication between team members and various departments.
- Integrated new technologies to better assist IRU team members in the field.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
Civilian Reserve (Roadside Motorist Assistant)
Arizona Department of Public Safety
10.2016 - 10.2022
- Using a marked DPS vehicle to patrol assigned areas for disabled vehicles, roadway hazards, abandoned vehicles, and collisions
- Trained in the use of Spillman Flex CAD, Northrop Grumman CAD, Kenwood Radios, Motorola Radios, and Panasonic MDC
- Additional duties were performed at the request of a supervisor.
Police Services Officer
Peoria Police Department
01.2020 - 07.2022
- Responsible for the care, custody and control of persons arrested by the Peoria Police Department
- Responsible for training new Police Service Officers in collisions, bookings, and general paperwork
- Patrolled City of Peoria in a marked vehicle looking for collisions, disabled vehicles, city ordinance violations, and non criminal Arizona Revised Statutes violations
- Received training and was certified in Horizontal Gaze Nystagmus and Standardized Field Sobriety Testing.
- Handled sensitive situations involving victims with compassion and professionalism.
Judicial Branch Security Officer
Superior Court of Arizona in Maricopa County
02.2019 - 01.2020
- Screening employees, detainees, and members of the public as they enter the Superior Court facilities
- Patrolling courts on foot for disturbances, suspicious items and damage to buildings
- Trained new employees assigned to the same court building in the operation of a magnetometer, X-ray system, and hand-held metal detector.
Police Communications Dispatcher
Avondale Police Department
09.2018 - 02.2019
- Responsible for answering incoming phone calls (including 9-1-1 and administrative lines) and inputting the information into Spillman Flex CAD system
- Responsible for entering and verifying accuracy of warrants, stolen articles, stolen vehicles, general entries on vehicles
- Responding to requests for information from officers and members of the public
- Working a multichannel radio system while dispatching officers and other resources to incidents.
Police Communications Dispatcher
Arizona Department of Public Safety
10.2014 - 09.2018
- Responsible for answering incoming phone calls (including 9-1-1 and administrative lines) and inputting information into a CAD system from callers and troopers
- Responsible for training new dispatchers on phones, radios, procedures, General Orders, geography, radio codes, and warrants
- Responsible for working a dispatch main channel console while answering incoming phone calls.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required.
- Continually updated skills in new technologies, enhancing accuracy in dispatching processes.
Education
Shadow Mountain High School
Phoenix, AZ01.2010
Skills
- Data Collection
- Report Preparation
- Process Improvement
- Technical aptitude
- Prioritizing Situations
- Computer-aided dispatching
- Detail-oriented
- Training and development
Timeline
Program Manager / Technical Trainer
Arizona Department of Transportation
07.2022 - Current
Police Services Officer
Peoria Police Department
01.2020 - 07.2022
Judicial Branch Security Officer
Superior Court of Arizona in Maricopa County
02.2019 - 01.2020
Police Communications Dispatcher
Avondale Police Department
09.2018 - 02.2019
Civilian Reserve (Roadside Motorist Assistant)
Arizona Department of Public Safety
10.2016 - 10.2022
Police Communications Dispatcher
Arizona Department of Public Safety
10.2014 - 09.2018
Shadow Mountain High School
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