Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Michael Lang

Buffalo,NY

Summary

Hardworking, goal oriented individual, knows how to build positive relationships with both customers and employees. Has the ability to juggle many tasks and ensure they are all completed by deadline. Possesses strong leadership qualities used to motivate team/ fellow employees to achieve high levels of success. Adaptable and creative at solving while also preventing future problems from occurring.

Overview

Work History

Personal Care Assistant

WNY Independent Living
Buffalo, NY
2012 - Current
  • Responsible for the care and well being of individual with special needs
  • Assisted in feeding, drinking, lavatory, and personal hygiene requirements
  • Transported individuals to work, medical appointments, and social activities
  • Distribute individuals medication in correct doses daily
  • Help create ways for individual to build independence

Bar and Restaurant Manager

KO Bar & Grill
Buffalo, NY
2016 - Current
  • Created a welcoming environment for bar and restaurant patrons
  • Performed and maintained a high quality of service which insured repeated visits by customers
  • Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
  • Distributed food for prompt delivery to customers.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
  • Coordinated special events such as banquets or catering requests according to customer specifications.
  • Developed menus that met nutritional requirements while staying within budget guidelines.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Planned menus in collaboration with chefs and other personnel.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Worked closely with management team to develop promotional campaigns or other marketing efforts aimed at increasing sales volumes.
  • Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
  • Reviewed customer feedback to identify areas needing improvement in quality or customer service.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Oversaw and assisted with food preparation, production and presentation according to quality standards.
  • Bartender
  • Front of House

Education

High School Diploma -

Williamsville South High School
Williamsville, NY

Some College (No Degree) - Special Education

SUNY Buffalo State
Buffalo, NY

Skills

  • Guest Satisfaction
  • Performance Evaluations
  • Scheduling Coordination
  • Employee Training
  • Culinary skills
  • Sales
  • Menu Development
  • Customer Engagement
  • Promotions Planning
  • Complaint Resolution
  • Shift Management
  • Catering Coordination
  • Full Service Restaurant Background
  • Adaptable
  • Beverage Knowledge
  • Leadership

Affiliations

  • Current Captain of the Buffalo Rugby Club
  • Coach of youth and mens athletic teams
  • NCAA Div. III Athlete (Football)

Accomplishments

  • Co-Founder and Current Board Member of The Joe Lang Foundation
  • Raised over $100,000 at the age of 16 to renovate an old church to a full functioning youth center still used today
  • Worked with many Non-Profit Organizations to positively impact our community

References

References available upon request.

Timeline

Personal Care Assistant

WNY Independent Living
2012 - Current

Bar and Restaurant Manager

KO Bar & Grill
2016 - Current

High School Diploma -

Williamsville South High School

Some College (No Degree) - Special Education

SUNY Buffalo State

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Michael Lang