Michael La Porte

• Collaborated with team to develop client portal sites for order entry using Google Cloud, Azure, and Cloudflare.
• Managed client portal URLs and data integration with Salesforce.
• Supported markets in coordinating Holiday Routes rollout through email, Jira, Salesforce, and Teams.
• Provided guidance to markets on utilizing in-house client portal, Honeywell scanners, and Salesforce.
• Assisted in troubleshooting in-house scanner app on Honeywell devices running Android operating system.

• Delivered remote support through Mobile Device Manager, effectively troubleshooting issues within Android applications
• Upgraded applications and resolved server issues for customers using Remote Desktop
• Provided comprehensive application support to users through calls and web-based inquiries within the NetSuite platform

• Established user accounts through Active Directory and configured profiles
• Delivered application support to users through phone calls and online inquiries
• Conducted research, replicated, and resolved application issues to provide effective solutions

• Provided comprehensive training to client end users on how to utilize the Online Portal for job placement of medical items
• Collaborated with Outside Couriers to efficiently handle jobs and accurately input pickup and drop off information
• Generated badges and keycards for employees to facilitate access to the building
• Configured new user computers with image and installed desk phones for new employees

• Provided technical support to faculty and students, assisting with website usage
• Managed helpdesk requests for over 30 users in office environment
• Conducted testing and updates on software to ensure functionality and prevent any disruptions

Provided desktop support for 200+ call center users and 200+ non-call center staff

• Performed software support and troubleshooting for office applications on a daily basis

• Interacted directly with users at their desks and escalated any issues if needed

• Provided feedback to the server support team in the event of application errors

• Maintained disaster recovery laptops up to date with the latest patches and provided to employees as needed.

• Delivered customer support and assistance to students and instructors using McGraw-Hill web based products as a contracted outsource service provider.
• Reviewed email requests and assigned them to the appropriate product queue.
• Participated in special projects assigned by Supervisors with the aim of enhancing use of McGraw-Hill products.