Michael Laris
Mountain View,CA
Summary
Highly motivated and detail-oriented individual with an extensive and strong customer service background, as well as a proven ability to communicate effectively. Eager to learn and contribute to a positive guest experience in a dynamic lobby environment. Possessing excellent communication, organizational, and problem-solving skills, I am confident in my ability to provide exceptional service and support to guests
Overview
13
13
years of professional experience
Work History
Aquatics Coordinator
Palo Alto Family YMCA
Palo Alto, CA
10.2022 - Current
- Address customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Continually enhance customer service based on feedback from members.
- Create, maintain, and edit schedule for over 40 aquatics employees.
- Supervise, train, mentor, and support all aquatics employees.
Lead Lifeguard
El Camino YMCA
Mountain View And Palo Alto, CA
10.2012 - 04.2018
- Consistently exceeded customer satisfaction goals by resolving complex issues and providing exceptional service, resulting in a 99% satisfaction rate.
- Assisted in writing and editing Aquatics Branch Standard Operating Procedure manual.
- Trained and mentored new employees.
- Taught swim lessons for adults and children.
Education
Master of Arts - Environmental Studies
The Evergreen State College
Olympia, WA06-2000
Bachelor of Science - Environmental Studies
University of California, Santa Cruz
Santa Cruz, CA06-1994
Skills
- Customer service
- Time management
- Problem solving
- Communication
- Multitasking
- Adaptability
- Organization
- Detail-oriented
Timeline
Aquatics Coordinator
Palo Alto Family YMCA
10.2022 - Current
Lead Lifeguard
El Camino YMCA
10.2012 - 04.2018
Master of Arts - Environmental Studies
The Evergreen State College
Bachelor of Science - Environmental Studies
University of California, Santa Cruz