Michael Laris
Mountain View,CA
Summary
Highly motivated and detail-oriented individual with an extensive and strong customer service background, as well as a proven ability to communicate effectively. Eager to learn and contribute to a positive guest experience in a dynamic lobby environment. Possessing excellent communication, organizational, and problem-solving skills, I am confident in my ability to provide exceptional service and support to guests
Overview
13
13
years of professional experience
Work History
Aquatics Coordinator
Palo Alto Family YMCA
10.2022 - Current
- Address customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Continually enhance customer service based on feedback from members.
- Create, maintain, and edit schedule for over 40 aquatics employees.
- Supervise, train, mentor, and support all aquatics employees.
Lead Lifeguard
El Camino YMCA
10.2012 - 04.2018
- Consistently exceeded customer satisfaction goals by resolving complex issues and providing exceptional service, resulting in a 99% satisfaction rate.
- Assisted in writing and editing Aquatics Branch Standard Operating Procedure manual.
- Trained and mentored new employees.
- Taught swim lessons for adults and children.
Education
Master of Arts - Environmental Studies
The Evergreen State College
Olympia, WA06-2000
Bachelor of Science - Environmental Studies
University of California, Santa Cruz
Santa Cruz, CA06-1994
Skills
- Customer service
- Time management
- Problem solving
- Communication
- Multitasking
- Adaptability
- Organization
- Detail-oriented
Timeline
Aquatics Coordinator
Palo Alto Family YMCA
10.2022 - Current
Lead Lifeguard
El Camino YMCA
10.2012 - 04.2018
Master of Arts - Environmental Studies
The Evergreen State College
Bachelor of Science - Environmental Studies
University of California, Santa Cruz
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