Summary
Overview
Work History
Education
Skills
Awards
Certification
Camping and outdoors
Timeline
Generic

Michael Larson

Pearland,TX

Summary

Talented Solutions Architect coordinates stakeholders to drive successful development efforts and meet mission-critical business needs. Skilled project manager and team leader with organized and decisive approach. Over 23 years of progressive experience in Healthcare I/T.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Solutions Architect

Philips Healthcare US
06.2022 - Current
  • Worked with developers and engineers to realize technological solutions.
  • Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
  • Broke down technical ideas and issues into non-technical terms for business executives.
  • Maintained current and in-depth understanding of business processes, needs and objectives.
  • Designed architecture strategies for large-scale system-wide application deployments.
  • Analyzed enterprise PACS solutions proposed to meet diverse business requirements.
  • Participated in weekly meetings with client to discuss project direction and milestone achievement.
  • Reviewed business success drivers, applying strategic prioritization to future architectural updates.
  • Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
  • Communicated software architecture strategies to senior leadership and third-party business leaders.
  • Created migration strategies to bridge development gaps between existing software architecture and future updates.
  • Assessed under-performing software and developed actionable improvements.
  • Drafted visual representations of software architecture design for presentation to stakeholders.
  • Customized in-development software to clients' current hardware environments, designing applications to span multiple systems.
  • Analyzed software architecture for weaknesses, recommending and designing solutions.
  • Formed deployment strategies for software updates at multi-platform organizations using Philips Vue PACS.
  • Analyzed Vue PACS solutions proposed to meet diverse business requirements.

Senior Application Specialist, Enterprise Imaging

Cedars-Sinai
08.2021 - 06.2022
  • Worked on the Cedars EIS team supporting over 50 different applications for radiology and oncology
  • Met with internal and external customers to develop relationships and foster co-innovation opportunities.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Responsibilities include managing new projects and working with both operations and vendors
  • Lead technical person responsible for taking Vue PACS from a single site to enterprise-wide system
  • Experience with coordinating and driving conference calls with vendors to drive successful outcomes of projects and issues
  • Comfortable with creating project plans and Visio drawings to help architect and drive a project to success.
  • Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities.

(TAM) Technical Account Manager

Philips Healthcare
05.2021 - 08.2021
  • Provide technical account management of Philips managed services at large healthcare sites
  • Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
  • Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
  • Developed and executed solutions to customer needs and drivers through hands-on engagement.
  • Responsible for the technical health, operations and performance of assigned customer environment; as well as play a leadership role in developing and cultivating key technical stakeholder relationships with the customer
  • Key responsibilities include a deep, technical competency, proactive management, acting as a single technical liaison for the customer, and to provide optimized solutions aimed at reducing technical incidents
  • Responsible for technical stability and performance, sustainment and technology adoption, ensuring customer satisfaction of Philips solutions.

HCIS Level 3 Support

Carestream Health / Philips
01.2013 - 01.2021
  • Working within L3 Problem management support taking escalations from our L2 team and supporting our technical installation team in the PACS arena
  • Duties include handling complex issues and working directly with developers in our R&D office in Israel to resolve customer issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Some work is on site if needed
  • Experience working with DoD sites with access to DoD facilities.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

HCIS Level 2 Support

Carestream Health
01.2012 - 01.2013
  • Working as level 2 support specialist in the PACS environment handling remote and on site support for customers
  • Handling calls for both Unix and Wintel environments for Carestream PACS / RIS
  • Duties include working with customer directly to support all HCIS PACS equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Executed technology implementation projects with minimal downtimes and business disruptions.
  • Helped streamline repair processes and update procedures for support action consistency.

Global Support Specialist Level 3 PACS

AGFA Healthcare
01.2006 - 01.2012
  • Responsibilities include prioritizing call flow, handling cases, supporting customers and field support staff worldwide related to medical image transfer and storage using the dicom protocol, employing various forms of remote support (VPN, dial-up, etc.)
  • Assist customers and AGFA field service personnel in troubleshooting and resolving complex system problems related to hardware, application software, operating system (Server 2003 and 2008, XP, Vista, Solaris), SQL databases, RAID volumes, network and SAN connectivity
  • Supported hardware includes Dell Servers, HP Servers and Dell RAID systems
  • Responsibilities also include managing call escalation through to development support and performing on site software upgrades
  • Responsible for new hire training to bring support specialists up to speed on PACS system and workflow including specialized training for the global support team in areas such as LDAP and software installations.
  • Collaborated with internal departments to coordinate and manage end-user technical issues and functional support.
  • Analyzed and solved problems by investigating and implementing predefined potential solutions using troubleshooting skills.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Offered assistance in implementing and developing training programs.

Customer Support Engineer

AGFA Healthcare
01.2000 - 01.2006
  • Supporting customers in the field for products such as CR, PACS, printers, and processors
  • Manage large installation in Houston and Central Texas area involving networking, server rack builds, software installation and configuration
  • Work with customers on site to resolve complex software and hardware issues in the radiology imaging arena
  • Quickly became zone support specialists for CR and PACS equipment for central and western U.S
  • In charge of resolving problems and issues for critical accounts.
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
  • Trained customers to use and maintain equipment to reduce service issues.
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Bench Technician

Texas Energy Control Products
01.1997 - 01.2000
  • Worked as a lead bench technician for a small but fast-growing company
  • Responsible for testing and rebuilding level transmitters, valves, fill systems, and welding diaphragms for instruments
  • Duties include testing instruments for quality, tear down, and rebuilding as new for resale.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Liaised with internal departments to optimize productivity and efficiency.

Wholesale Plumbing Supply

Texas Plumbing Supply
01.1995 - 01.1997
  • Pulled and delivered plumbing supplies for customers in and around the Houston area ensuring accurate and on time delivery daily
  • Also, in charge of warehouse stock and managing shipments.

Education

Instrumentation Technology - AAS -

San Jacinto College - Central
Pasadena, TX
01.2000

Diploma -

Dobie High School
Houston, TX
01.1997

Skills

  • Windows OS
  • Solaris
  • Database Administration –MSSQL
  • IIS
  • AD
  • ADAM
  • HL7
  • DICOM
  • TCP/IP
  • Archive solutions LTO / UDO / NAS / SAN / iSCSI / HSM
  • PACS workflow
  • Web Server Products for remote PACS (BEA Weblogic)
  • NET
  • VMware Server Vsphere
  • Oracle on windows
  • Visio network diagrams
  • Solutioning Enterprise PACS systems
  • Driving customer Calls
  • Amazon Web Services (AWS)
  • Cloud Compute Environments (Cloud PACS)
  • Software Development Lifecycle
  • Integrating Designs
  • Improving Processes
  • Software Architecture
  • Buy/Build Recommendations
  • Effective Communication
  • Architecture Improvements
  • Strategic Planning
  • Architectural Illustration

Awards

Rising Star Award 2000 Gold Rush (Excellent customer service and upgrade sales) 2002 Gold Rush (Excellent customer service and upgrade sales) 2003 Special Recognition 2003 Inner Circle Award (Team work) 2004

Certification

  • Comptia Security+, Philips 5-day boot camp course provided by Global Knowledge geared towards preparing for the exam. Successfully passed the Security+ certification exam on 3/20/2020. This certification is a prerequisite for remote access to DoD.
  • Microsoft Windows Server 2003 - 5-day advanced course from Global Knowledge on Microsoft’s 2003 server platform. Course details included AD creations and implementation, ADAM instances, domain configuration and proper server installation and administration.
  • VMware VCP 5: Install, Configure and Manage - 5-day advanced course given by VMware directly. Covering the installation, configuration, and management of VMware.

Camping and outdoors

Enjoy traveling with family all across Texas and camping outdoors.

Timeline

Solutions Architect

Philips Healthcare US
06.2022 - Current

Senior Application Specialist, Enterprise Imaging

Cedars-Sinai
08.2021 - 06.2022

(TAM) Technical Account Manager

Philips Healthcare
05.2021 - 08.2021

HCIS Level 3 Support

Carestream Health / Philips
01.2013 - 01.2021

HCIS Level 2 Support

Carestream Health
01.2012 - 01.2013

Global Support Specialist Level 3 PACS

AGFA Healthcare
01.2006 - 01.2012

Customer Support Engineer

AGFA Healthcare
01.2000 - 01.2006

Bench Technician

Texas Energy Control Products
01.1997 - 01.2000

Wholesale Plumbing Supply

Texas Plumbing Supply
01.1995 - 01.1997

Instrumentation Technology - AAS -

San Jacinto College - Central

Diploma -

Dobie High School

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Michael Larson