Michael Larusso
Boynton Beach,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Starboard Yacht Group
03.2023 - Current
- Completed clerical tasks such as filing and copying documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed, daily, the online filing network and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Managed transactions ranging from 6 to 15 thousand dollars.
Sales Development Representative
InfoCision
10.2021 - 12.2022
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Directed customer leads to connections department for further assistance.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Achieved and exceeded monthly and annual sales targets.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
- Transitioned from warm leads to successful sales.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Managed approximately 30 outgoing, incoming calls a day from customers.
- Developed and maintained positive relationships with key decision-makers and influencers.
Office Coordinator
Starboard Yacht Group
01.2011 - 08.2015
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
Education
GED -
Marjory Stoneman Douglas High School
Parkland, FL03.2015
Skills
- Manage Calendars
- Inventory Assessments
- Social Media Knowledge
- Verbal and Written Communication
- Sorting and Labeling
- Spreadsheet Creation
- Documentation
- Project Manager
- Filing
- Appointment Scheduling
- Clerical Support
- Database Management
Timeline
Administrative Assistant
Starboard Yacht Group
03.2023 - Current
Sales Development Representative
InfoCision
10.2021 - 12.2022
Office Coordinator
Starboard Yacht Group
01.2011 - 08.2015
GED -
Marjory Stoneman Douglas High School
Similar Profiles
Luis HernandezLuis Hernandez
District Manager at Starboard Group (Wendy's)District Manager at Starboard Group (Wendy's)
Alrico BarfieldAlrico Barfield
General Manager at Wendy's Restaurant Starboard GroupGeneral Manager at Wendy's Restaurant Starboard Group
Derek TrahanDerek Trahan
Area Director at Starboard Group (McAlister's Deli Franchise)Area Director at Starboard Group (McAlister's Deli Franchise)