Michael Latoche
HOLLIDAYSBURG,Pennsylvania
Summary
Driven leader with a proven track record at Kohl's Department Stores, adept in strategic merchandising and fostering customer service excellence. Excelled in team building, mentoring, and enhancing sales through innovative retail operations and inventory control. Achieved consistent sales growth by empowering teams and leveraging problem-solving skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
29
29
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Store Manager
Kohl's Department Stores
07.2006 - Current
- Promote number one priority, providing excellent customer service through leading by example, and coaching and recognizing associates in customer interactions
- Analyze business needs and react to opportunities. Understand trends and react quickly to needs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Knowledgeable with all facets of store day to day operations. Well versed in merchandising set preparation, freight unload processes, and situational awareness, and work daily with store payroll and associate scheduling.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among team members regularly.
Area Sales Manager
Kaufmann's Department Store
10.1995 - 07.2006
- Areas of responsibility included managing Housewares/Domestics, Jewelry and accessories departments, and footwear departments.
- Drove customer service by observation and coaching associates to promote return sales.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales associates.
- Daily and weekly business acumen to identify successes and opportunities to increase sales.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed a successful sales team, consistently achieving and exceeding monthly sales plans.
Education
PSU Continuing Education
Altoona, PA 04.1985 - 05.1986
Skills
- Problem-Solving
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Team Building and Leadership
- Store Opening and Closing
- Employee Scheduling
- Mentoring and Coaching
- Strategic Merchandising
Timeline
Assistant Store Manager
Kohl's Department Stores
07.2006 - Current
Area Sales Manager
Kaufmann's Department Store
10.1995 - 07.2006
PSU Continuing Education
04.1985 - 05.1986
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