Michael Laucella
Customer Services
Boynton Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Pronexis
Salt Lake City , UT
2018.04 - 2022.11
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management and order calls.
- Facilitated inter-departmental communication to effectively provide customer support.
Sales Closer
DD Auto
Delray Beach , FL
2015.10 - 2018.07
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Exceeded goals for new accounts in single sales cycle.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Associates Degree In Accounting - Accounting
Nassau Community College
Garden City, NY 1969.06 - 1971.11
Skills
Sales expertise
undefinedTimeline
Customer Service Representative
Pronexis
2018.04 - 2022.11
Sales Closer
DD Auto
2015.10 - 2018.07
Associates Degree In Accounting - Accounting
Nassau Community College
1969.06 - 1971.11
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