Summary
Overview
Work History
Education
Skills
Timeline
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Michael Laucella

Merrick,NY

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

14
14
years of professional experience

Work History

Server Manager

Brasserie
04.2023 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Sales Associate

USA Tools
03.2021 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Server Trainer

Del Frisco's Double Eagle
04.2015 - 08.2019
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.

Server

Seasons 52
04.2011 - 01.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Economics

Nassau Community College
Garden City, NY
02.2006

Skills

  • Operating system management
  • Team Training
  • Backup management
  • Crew coordination
  • Restaurant operations
  • Network administration
  • Capacity planning
  • Incident management
  • Group policy management
  • Risk management
  • Server monitoring
  • Menu presentation
  • Dining room management

Timeline

Server Manager

Brasserie
04.2023 - Current

Sales Associate

USA Tools
03.2021 - 04.2023

Server Trainer

Del Frisco's Double Eagle
04.2015 - 08.2019

Server

Seasons 52
04.2011 - 01.2015

Economics

Nassau Community College

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Michael Laucella