Michael Laughlin
American Fork,UT
Summary
Bringing a mix of experiences from tech support, guest services, and hands-on maintenance, my journey has sculpted a unique blend of technical know-how and customer-centric service. As an Maintenance Technician, I have developed a strong commitment to continuous learning and adaptability. My hands-on experience in plumbing, electrical, and mechanical systems allows me to effectively troubleshoot and resolve diverse issues. This role has taught me the importance of flexibility, enabling me to seamlessly switch between tasks and demonstrate a proactive approach to problem-solving and operational excellence.
Overview
5
5
years of professional experience
Work History
Maintenance Technician
Larry H. Miller Megaplex Theatres
Lehi, UT
03.2024 - Current
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Assisted in the installation of new machinery and equipment.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Maintained accurate records of all maintenance activities performed.
- Conducted regular safety checks to ensure compliance with OSHA standards.
- Provided technical support to production staff for machine troubleshooting needs.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
Maintenance Team Member
Megaplex Theaters
Lehi, Utah
10.2023 - 03.2024
- Repaired and replaced defective parts as needed.
- Responded to emergency maintenance requests in a timely manner.
- Assisted with installation of new machines or equipment.
- Diagnosed mechanical problems using technical manuals and schematics.
- Troubleshot issues related to electrical systems including wiring and circuitry.
- Repaired plumbing fixtures such as sinks, toilets, water heaters.
- Ordered necessary supplies and spare parts to maintain inventory levels.
Team Leader
Byte
Lehi, UT
07.2021 - 04.2022
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Maintained positive working relationship with fellow staff and management.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Selected, developed and evaluated personnel to achieve business objectives.
Customer Service Associate
Byte
Lehi, UT
01.2021 - 07.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
Customer Service Representative
Henry Schein One
American Fork, UT
09.2019 - 11.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
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Pleasant Grove High School
2017
Skills
- Communication Skills
- Leadership and Teamwork
- Problem-Solving Abilities
- Adaptability and Flexibility
- Technical Proficiency
- Organizational Skills
Affiliations
- Currently enrolled at BYUI and perusing a degree in Computer Science.
- Working towards certificates for Tech Support Engineer
Timeline
Maintenance Technician
Larry H. Miller Megaplex Theatres
03.2024 - Current
Maintenance Team Member
Megaplex Theaters
10.2023 - 03.2024
Team Leader
Byte
07.2021 - 04.2022
Customer Service Associate
Byte
01.2021 - 07.2021
Customer Service Representative
Henry Schein One
09.2019 - 11.2020
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Pleasant Grove High School
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