Michael Laughlin
Provo
Summary
Bringing a mix of experiences from tech support, guest services, and hands-on maintenance, my journey has sculpted a unique blend of technical know-how and customer-centric service. As a Maintenance Technician, I have developed a strong commitment to continuous learning and adaptability. My hands-on experience in plumbing, electrical, and mechanical systems allows me to effectively troubleshoot and resolve diverse issues. This role has taught me the importance of flexibility, enabling me to seamlessly switch between tasks and demonstrate a proactive approach to problem-solving and operational excellence.
Overview
5
5
years of professional experience
Work History
Maintenance Technician
Larry H. Miller Megaplex Theatres
Vineyard Haven
2024.03 - Current
- Performed routine maintenance on theatre equipment and facilities.
- Conducted inspections to identify repair needs and safety issues.
- Maintained cleanliness and organization of maintenance tools and supplies.
- Responded promptly to maintenance requests from staff and management.
- Documented maintenance tasks performed for tracking and reporting purposes.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
Maintenance Team Member
Larry H. Miller Megaplex Theatres
Lehi
2023.10 - 2024.03
- Maintained cleanliness and safety standards throughout the theatre premises.
- Conducted regular inspections of facilities and equipment for proper functioning.
- Assisted in minor repairs and maintenance tasks as needed by management.
- Collaborated with team members to complete maintenance projects efficiently.
- Monitored inventory of cleaning supplies and reported shortages as necessary.
- Installed safety devices such as locks, switches, alarms.
- Repaired plumbing fixtures such as sinks, toilets, water heaters.
Team Lead
Byte
Lehi
2021.07 - 2022.04
- Led team meetings to discuss project goals and timelines.
- Coordinated daily tasks to ensure smooth workflow across departments.
- Trained new team members on company policies and procedures.
- Monitored project progress and provided support where needed.
- Implemented process improvements to enhance team efficiency.
Customer Service Representative
Byte
Lehi
2021.01 - 2021.07
- Utilized CRM software to track customer interactions and feedback.
- Assisted customers with inquiries and resolved issues promptly.
- Educated customers about product features and services available.
- Maintained a positive attitude while managing high call volumes daily.
Education
High School Diploma -
BYU Pathway Program
OnlineSkills
- Equipment maintenance
- Customer service
- Team leadership
- Safety compliance
- Problem diagnosis
- Facility inspections
Affiliations
Served a Mission for the Church of Jesus Christ of Latter Day Saints
Timeline
Maintenance Technician
Larry H. Miller Megaplex Theatres
2024.03 - Current
Maintenance Team Member
Larry H. Miller Megaplex Theatres
2023.10 - 2024.03
Team Lead
Byte
2021.07 - 2022.04
Customer Service Representative
Byte
2021.01 - 2021.07
High School Diploma -
BYU Pathway Program