Jeanine Lauver
Schertz
Summary
Adept at blueprint reading and fostering team collaboration, I significantly maintained assembly accuracy and operational efficiency at Munters Corporation. Leveraging manufacturing experience and a commitment to safety practices, I contributed to continuous improvement initiatives, achieving Lean Green Belt status and driving a culture of innovation and excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mechanical Assembler
Munters Corporation
08.2023 - Current
- Utilized various hand tools, power tools, and equipment in the assembly process while maintaining a high level of precision and accuracy
- Consistently delivered high-quality work to meet departmental objectives during peak workload periods.
- Increased assembly accuracy by meticulously following blueprints, schematics, and engineering specifications.
- Contributed to a positive working environment by fostering a strong team atmosphere and treating colleagues with respect and professionalism.
- Consistently met or exceeded production quotas by efficiently assembling products within allocated time frames.
- Contributed to a safer work environment by maintaining clean and organized workstations and complying with safety regulations at all times.
- Reduced process cycle times, applying Lean tools and techniques in operational workflows.
- Implemented Lean Manufacturing principles to reduce downtime between setups and changeovers.
- Installed conduit and electrical wiring in overhead raceways and assembled components following blueprints and wiring diagrams.
- Supported continuous improvement initiatives by participating in root-cause analysis and implementing corrective actions for identified issues.
- Had the opportunity to work in several areas of the plant including Warehouse, Line B final, Line C Final, Closing, Line A Electrical, and Line A Base.
- Executed completion requirements through final project presentation for Lean Green Belt status.
Service Administrator
HEB Grocery Store
08.2022 - 04.2024
- Conducted regular audits of service processes to pinpoint areas for enhancement and ensure compliance.
- Cultivated strong relationships with clients to foster loyalty and repeat business.
- Crafted comprehensive reports on service performance to communicate trends and areas of concern to management.
- Coordinated with stakeholders to gather input and align service strategies with organizational goals.
Business Operations Manager
Walmart
05.2016 - 08.2022
- Developed standard operating procedures to ensure consistency.
- Conducted root cause analysis to identify inefficiencies, leading to significant operational enhancements.
- Implemented conflict resolution strategies, resulting in improved team dynamics.
- Designed comprehensive business plans for enhancing overall organizational performance.
- Fostered a collaborative work environment for shared accountability.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
- Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
- Managed cross-functional teams for successful project completion and timely delivery of products or services.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Recruited, hired, mentored and trained Number staff on business procedures, policies, duties and customer care methods.
- Fostered a positive work environment that supported employee engagement and retention.
- Mitigated risks through meticulous planning and proactive identification of potential issues in operations.
- Championed a continuous improvement culture by encouraging innovation and proactive problem-solving among team members.
Par 4 Server Trainer
Eat N Park
02.2010 - 05.2017
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Ensured compliance with health and safety regulations through ongoing training sessions for all servers.
- Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
- Reduced order errors by implementing clear communication strategies between servers and kitchen staff.
- Promoted a culture of teamwork by facilitating collaboration among restaurant staff members.
- Organized server schedules to maximize staffing efficiency while accommodating individual availability requests whenever possible.
- Actively participated in weekly management meetings, contributing valuable insights and suggestions to enhance overall restaurant operations.
Customer Service Operator Provider Inquiries
Blue Cross and Blue Shield
03.2007 - 01.2010
- Partnered with other departments to facilitate seamless issue escalation when necessary.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members to share best practices and improve overall service quality.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Fostered strong relationships with returning customers, leading them to request assistance directly from specific operators.
- Navigated complex software systems to efficiently access and update customer information during calls.
- Contributed to a positive work environment by supporting co-workers in achieving shared goals.
- Balanced multiple priorities effectively in a fast-paced environment without sacrificing attention to detail or quality of service.
- Strengthened customer loyalty by providing personalized solutions that addressed their unique needs.
- Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
- Managed challenging callers while adhering to company guidelines for respectful communication.
Education
High School Diploma -
Hempfield High School
Landisville, PA06.1998
Skills
- Blueprint reading
- Hand tool use
- Manufacturing experience
- Quality assurance
- Product assembly
- Manufacturing background
- Safety regulations adherence
- Equipment operation
- Safety practices
- Machine operation
- Hand tools proficiency
- Assembly and production
- Warehouse operations
- Transportation planning
- Incident reporting
- Strategic planning
- Inventory tracking
- Shipping documentation
- Route optimization
- Cost analysis
- Shipment consolidation planning
- Dispatching operations
- Ground transportation
- Dispatching procedures
Certification
Fundamental Transportation Management Certificate
MCSDT system operations
Forklift Certification
Crane Certification
Spreadsheet/Powerpoint
Timeline
Mechanical Assembler
Munters Corporation
08.2023 - Current
Service Administrator
HEB Grocery Store
08.2022 - 04.2024
Business Operations Manager
Walmart
05.2016 - 08.2022
Par 4 Server Trainer
Eat N Park
02.2010 - 05.2017
Customer Service Operator Provider Inquiries
Blue Cross and Blue Shield
03.2007 - 01.2010
High School Diploma -
Hempfield High School
Similar Profiles
Mary Perez AlmendarezMary Perez Almendarez
Human Resources Manager at Munters CorporationHuman Resources Manager at Munters Corporation
Jozef ReddingtonJozef Reddington
Director of Service Americas at Munters CorporationDirector of Service Americas at Munters Corporation
Zachery BoggessZachery Boggess
Run-Test Technician at Munters CorporationRun-Test Technician at Munters Corporation