Michael Lavengood
Astoria
Summary
Dedicated and hard-working individual with 10 years of experience in restaurant management. Seeking new challenges and an environment where passion for providing top-tier service can be utilized. Naturally inclined toward customer-facing roles, expertise includes problem-solving, team building, education, kitchen operations, food preparation, safety, cost/inventory management, cash management, and conflict resolution. Skills and experience make me a valuable asset in any management position or role requiring expert service. Thank you for your consideration. I Look forward to meeting you.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Angelina's Pizzeria and Cafe
08.2014 - 09.2024
- Ran and oversaw day-to-day operations, ensuring each customer has a memorable experience
- Led a team of15-25 staff, fostering a collaborative environment that maximizes efficiency and open communication
- Operated the restaurant with an unyielding commitment to exceptional customer service and positive attitudes
- Managed inventory, food ordering, cash flow, deposits, labor cost analysis, and employee scheduling, including hiring/firing
- Managed assembling and routing of delivery orders, ensuring efficient routes for each driver and fast delivery times for the customer
- Utilized marketing skills and an unyielding commitment to excellent customer service and product quality to help grow the business, increasing yearly revenue by600% over the full term of my employment
- Utilized interpersonal skills to resolve conflicts between team members and ensure a safe and positive working environment for everyone on staff
- Served as primary point of contact for all distributors, placing orders and ensuring proper inventory according to projected sales
- Served as the face of the company for corporate catering, charity, and local events
- Ensured all licensing and certifications were up to date, while maintaining a clean and safe environment for food preparation
- Educated new and veteran employees on food and environmental safety, resulting in continuously high grades from the health inspector
Guest Experience Expert
Courtyard by Marriott
02.2012 - 06.2014
- Greet guests and tell them about the area
- Provide excellent customer service, making myself available to help any guest with whatever they need
- Set up banquet halls and conference rooms according to specifications, re-stocking items as needed during service
- Set up themed displays in the lobby
- Clean up after banquets and conferences, returning the rooms to pristine condition according to standards
Assistant Manager
Domino's Pizza
09.2009 - 02.2012
- Started out as a driver, and was promoted to assistant manager after1 year
- Answer phones and prepare orders, including baking and staging the orders for pick up or delivery
- Manage cash drawers
- General cleaning
Education
High school diploma - undefined
Lakota West High School
West Chester, OH06.2008
Skills
- Customer Service (15 years)
- Hospitality (12 years)
- Inventory Control (9 years)
- Labor Cost Analysis (9 years)
- Food Safety (10 years)
- Restaurant Management (12 years)
- Leadership (12 years)
- Microsoft Office (10 years)
- Kitchen Management Experience (10 years)
- Team Management (9 years)
- Retail Sales (9 years)
- Profit & Loss (9 years)
- Conflict Management (9 years)
Certification
- Bartender License
- Food Handler Certification
- OLCC Service Permit
Timeline
General Manager
Angelina's Pizzeria and Cafe
08.2014 - 09.2024
Guest Experience Expert
Courtyard by Marriott
02.2012 - 06.2014
Assistant Manager
Domino's Pizza
09.2009 - 02.2012
High school diploma - undefined
Lakota West High School
- Bartender License
- Food Handler Certification
- OLCC Service Permit
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