MICHAEL LAVENGOOD
Astoria
Summary
Experienced business management professional with a proven track record in driving revenue growth and fostering customer loyalty. Thrives on embracing new challenges and actively seeks an environment where passion for delivering top-tier service can be fully utilized. Possesses a diverse skill set including problem-solving, team building, education, data analysis, job design, CRM, safety protocols, cost/inventory management, talent acquisition, and conflict resolution. Highly valuable asset in any business or team management position.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Tolovana Inn
03.2025 - Current
- Supervised a team of over 60 hospitality professionals and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Business Manager
Angelina's Pizzeria and Cafe
08.2014 - 09.2024
- Led a diverse team of 15-25 professionals, fostering a collaborative environment that maximizes efficiency and open communication.
- Managed restaurant and bar inventory, food and liquor ordering, cash flow, deposits, labor cost analysis, and employee scheduling, including hiring/firing.
- Drove an impressive 600% increase in yearly revenue between FY 2015 and FY 2023 by applying advanced marketing techniques, utilizing social media efficiently, and maintaining high standards of customer service and product quality.
- Served as primary point of contact for all distributors, placing orders and ensuring inventory according to projected sales.
- Acted as the company's representative for various events including corporate catering and charity functions.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company safety procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop and improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Enhanced customer satisfaction with introduction of customer feedback system and loyalty program, leading to service improvements and repeat business.
Guest Experience Expert
Courtyard by Marriott
02.2012 - 06.2014
- Welcomed guests and provided information about local attractions.
- Provide excellent customer service, making myself available to meet the needs and requests of all guests.
- Set up banquet halls and conference rooms according to specifications, re-stocking items as needed during service.
- Curated seasonal and event-specific displays in the building's foyer.
- Restored banquet and conference rooms to pristine condition post-events.
Assistant Manager
Domino's Pizza
09.2009 - 02.2012
- Advanced from driver to assistant manager in 12 months.
- Managed incoming calls, order preparation, baking, and staging for efficient distribution.
- Ensured accuracy and security of cash drawers.
- Executed regular sanitation of premises.
Education
High school diploma - undefined
Lakota West High School
West Chester, OH06.2008
Skills
- Data Analysis (10 years)
- Customer Service (15 years)
- Hospitality (12 years)
- Social Media and Content Creation (10 years)
- Recruitment / Human Resources
- Inventory Control (9 years)
- Labor Cost Analysis (9 years)
- Food Safety (10 years)
- Training and Coaching (10 years)
- CRM
- Business Management (12 years)
- Leadership (12 years)
- Microsoft Office (15 years)
- Team Management (12 years)
- Retail Sales (9 years)
- Profit & Loss (9 years)
- Conflict Management (9 years)
Certification
- Bartender License
- Food Handler Certification
- OLCC Service Permit
Timeline
Operations Manager
Tolovana Inn
03.2025 - Current
Business Manager
Angelina's Pizzeria and Cafe
08.2014 - 09.2024
Guest Experience Expert
Courtyard by Marriott
02.2012 - 06.2014
Assistant Manager
Domino's Pizza
09.2009 - 02.2012
High school diploma - undefined
Lakota West High School
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